Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Phillip Hooper

New York,NY

Summary

Dynamic and highly reliable professional with extensive experience in customer service at Hyatt Regency Time Square. Proven ability to multitask effectively under pressure while maintaining a clean and organized environment. Skilled in beverage preparation and inventory management, consistently ensuring prompt service and guest satisfaction. A dedicated team player committed to excellence.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

33
33
years of professional experience

Work History

Bartender

Hyatt Regency Time Square (Formaly Crowne Plaza)
12.1994 - Current
  • Learned and practiced safe beverage preparation and serving techniques.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Gained knowledge of drink recipes and customer service protocols.
  • Supported inventory management by restocking supplies as needed.
  • Emphasis on engaging with hotel guests in a professional manner insuring prompt service that meets company safety stanards.

Doorman

Fez (Under Time Cafe)
09.1992 - 09.1994
  • Took money at the entrance of the performance space when guests entered for the evenings show.
  • Directed, and on occasion would guide guests safely down a flight of stairs to the performance area.
  • Oversaw reservation lists and would assist the talent booker with light office work.

Education

No Degree - General Studies

Borough of Manhattan Community College
New York, NY

High School Diploma -

Ypsilanti Lincoln Senior High
Ypsilanti, MI
06-1983

Skills

  • Strong multitasking skills
  • Customer service
  • Highly reliable
  • Team player attitude
  • Work well under pressure

Interests


  • Tennis enthusiast (35), passionate about the sport for many years

Timeline

Bartender

Hyatt Regency Time Square (Formaly Crowne Plaza)
12.1994 - Current

Doorman

Fez (Under Time Cafe)
09.1992 - 09.1994

No Degree - General Studies

Borough of Manhattan Community College

High School Diploma -

Ypsilanti Lincoln Senior High

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