Phillip Hudson
Linton,IN
Summary
Dependable employee with 3 years of experience in a fast-paced customer service environment. Skilled in managing customer complaints and resolving issues and de escalating customers independently or by coordinating technician support. Proficient in using multiple computer programs to troubleshoot routers, security equipment, and fiber termination equipment. Additionally, over 3 years of experience in heavy equipment operation within coal mining and construction settings.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Smithville Communications
Ellettsville, Indiana
05.2023 - Current
- Resolved customer inquiries through phone and online support channels.
- Documented technical issues in the company's ticketing system for tracking purposes.
- Guided customers in troubleshooting equipment and service-related problems.
- Trained new staff on company procedures and customer interaction protocols.
- Conducted follow-up calls to ensure customer satisfaction after issue resolution.
- Troubleshot customer inquiries related to software and hardware issues.
Equipment Operator
Geiger Excavating
Terre Haute, IN
09.2021 - 10.2022
- Operated Cat 745 articulating haul truck, Cat skid steer, Cat sheep's foot roller and smooth drum roller, Cat excavator.
- Checked equipment for defects before and after shift and submitted report indicating equipment condition.
- Used equipment to complete jobs quickly and correctly.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
Heavy Equipment Operator
Peabody Energy Corp. Bear Run Mine.
Carlisle, IN
02.2021 - 09.2021
- Performed pre-shift and post-shift equipment inspections and completed all reports accurately to support company policy.
- Promoted company's strict safety protocols for operation of machinery to reduce accidents and injuries.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Monitored and used handheld mobile devices to communicate and coordinate worksite resources.
- Operated Cat 793 haul truck and Cat D11 bulldozer
Laborer
Edwards Masonry
Jasonville, IN
11.2019 - 01.2021
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Set up scaffolding to maintain worksite efficiency.
- Used trowels of various sizes and shapes to level and clear away excess concrete.
- Operated overhead lifts to move heavy and bulky work materials.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Measured, cut and laid out materials based on individual job requirements.
Heavy Equipment Operator
Custom Staffing- Bear Run Mine.
Carlisle, IN
06.2018 - 10.2019
- Followed signals from ground crew and other operators to prevent dangerous interactions or missed cues for proper materials movement.
- Completed jobs operating Caterpillar 785, 789, and 793's on regular basis with advanced skill.
- Protected equipment and personnel from safety concerns by noting and avoiding potential hazards like utility lines.
- Inspected equipment for durability and optimal performance.
- Followed company policies by performing pre-shift and post-shift equipment inspections and completing all reports accurately.
- Employed best heavy equipment operation safety practices with minimal complaints or incidents.
Corrections Officer
Indiana Department Of Corrections.
Carlisle, IN
09.2015 - 06.2018
- While working in David house pod, I had to observe and control all doors in the cell house. During recreation there was a medical emergency on the left wing. I had to quickly analyze the situation and make decisions on who needed to be radioed.
- I transported inmates to scheduled court appearances, medical appointments, and authorized activities with a handgun officer.
- I conducted internal security checks and distributed meals.
- I contributed to treatment staffing team developing rehabilitative program for juveniles.
- I conducted routine and emergency head counts.
- I received property from incoming inmates, provided receipts and inspected items for contraband.
- I maintained correct physical head count at all times.
- I maintained custody and control of around 88 inmates housed in maximum security unit.
Education
Certificate of Technical Studies - Information Technology
Google Certificates
01-2023
GED -
Linton-Stockton High School
Linton, INSkills
- Effective communication skills
- Following directions
- Hardware diagnostics
- Service support
- Support case resolution
- Complaint resolution
- Product troubleshooting
- Technical issues analysis
- Technical troubleshooting
- Active listening
- Hardware and peripherals
- Verbal and written communication
- Issue escalation
- Hazard identification
- Attention to detail
- Customer service
- Heavy equipment operation
- Safety compliance
- Equipment inspection
Timeline
Technical Support Representative
Smithville Communications
05.2023 - Current
Equipment Operator
Geiger Excavating
09.2021 - 10.2022
Heavy Equipment Operator
Peabody Energy Corp. Bear Run Mine.
02.2021 - 09.2021
Laborer
Edwards Masonry
11.2019 - 01.2021
Heavy Equipment Operator
Custom Staffing- Bear Run Mine.
06.2018 - 10.2019
Corrections Officer
Indiana Department Of Corrections.
09.2015 - 06.2018
GED -
Linton-Stockton High School
Certificate of Technical Studies - Information Technology
Google Certificates