Phillip Huffman
Santa Rosa,CA
Summary
Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Optical Coating Manufacturing Technician
Coherent Corp
10.2018 - 08.2023
- Manufacturing of optical filters used in many applications from medical devices to instruments used on the international space station, as well as the mirrors being used on the James Webb telescope. Overseeing operation of coating chambers to ensure high quality product.
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Made sure that products were produced on time and are of excellent quality
- Inspected finished products for quality and adherence to customer specifications
- Performed daily maintenance and servicing of equipment to maintain smooth-running operations
Assistant Store Manager
Leslie's Pool Supplies
10.2017 - 10.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Internal Maintenance Supervisor
Graton Resort & Casino
01.2016 - 04.2018
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 75 employees and scheduled shifts.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation, and execution of maintenance programs.
- Managed efficient teams of up to 75 employees.
Security Dispatcher/Officer
Graton Resort & Casino
01.2013 - 01.2016
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Loss Prevention Investigator
Platinum Security & Investigations
02.2010 - 01.2013
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Audited several stores on weekly basis to identify deficiencies and identified potential causes.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Loss Prevention Officer
Target
03.2009 - 02.2010
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Trained personnel on security best practices, protocols and procedures.
Loss Prevention Investigator
The Home Depot
05.2007 - 03.2009
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Streamlined shrink management program and trained Loss Prevention Officers.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Worked effectively in fast-paced environments.
Loss Prevention Associate
J.C. Penney
06.2004 - 05.2006
- Consulted with store managers on bases to perform loss investigations.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Completed loss control surveys for underwriting information and evaluation.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
Loss Prevention Officer
Sears
01.2001 - 06.2004
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Trained personnel on security best practices, protocols and procedures.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Education
GED -
John Muir Charter School
Santa Rosa, CA06.2003
Skills
- Transaction Processing
- Corrective Actions
- Continuous Quality Improvement (CQI)
- OSHA Regulations
- Paperwork Management
- Basic Repairs
- Detail Work
- Complex Problem-Solving
- Cleaning Techniques
- Preventive Maintenance
- Operational Requirements
- Critical Thinking
- Effective Working Relationships
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 75 staff members.
- First responder certified
- Lift equipment certified
Timeline
Optical Coating Manufacturing Technician
Coherent Corp
10.2018 - 08.2023
Assistant Store Manager
Leslie's Pool Supplies
10.2017 - 10.2018
Internal Maintenance Supervisor
Graton Resort & Casino
01.2016 - 04.2018
Security Dispatcher/Officer
Graton Resort & Casino
01.2013 - 01.2016
Loss Prevention Investigator
Platinum Security & Investigations
02.2010 - 01.2013
Loss Prevention Officer
Target
03.2009 - 02.2010
Loss Prevention Investigator
The Home Depot
05.2007 - 03.2009
Loss Prevention Associate
J.C. Penney
06.2004 - 05.2006
Loss Prevention Officer
Sears
01.2001 - 06.2004
GED -
John Muir Charter School
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