PHILLIP HUMPHREY
Indianapolis,IN
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
Critter Control
05.2024 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within district.
- Boosted employee morale by creating positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Region Customer Relations Team Lead
Critter Control
07.2023 - 05.2024
- Develop and implement strategies to improve customer satisfaction and loyalty across multiple districts, increasing retention and revenue growth for Critter Control
- Implement innovative customer relations strategies to enhance customer satisfaction and loyalty within the region
- Collaborate with regional managers and District Managers to identify and address specific customer pain points, ensuring a personalized and effective approach to customer relations
- Analyze customer feedback and market trends to identify service expansion and improvement opportunities, presenting recommendations to senior management
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Night Auditor
My Hospitality
05.2021 - 09.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Region Customer Relations
Critter Control
04.2022 - 07.2023
- Answered incoming calls from existing customers and tracked open issues
- Informed them of plan/resolution status, updated when needed, and followed up with customers to ensure satisfaction
- Identified escalating priority issues and reported them up the proper chain of command
- Conducted outbound contact calls for customers who had newly completed jobs to ensure satisfaction
- Made outgoing calls as needed to customers and team regarding special circumstances
- Assisted customers in making payments or setting up auto-billing
- Entered data into CRM (Servsuite) to document issues
- Assisted in summarizing trends, remaining open issues, and recurring issues in districts and regions
- Maintained/exceeded productivity goals and performance measures set by the Region
- Followed up with L360/Podium customers to initiate a plan of action with at-risk customers
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided exceptional support during high volume periods, maintaining professionalism and efficiency under pressure.
Residential Route Manager
Orkin Pest Control
05.2021 - 04.2022
- Followed a route schedule within assigned territory, ensuring timely and safe arrival at each customer
- Served as a problem solver for my customer by utilizing the in-depth training provided to decide on the most efficient and best overall pest solution for each customer's needs
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives
- Planned, distributed, monitored, and followed up on daily route assignments to service customers per company standards and agreements
- Scheduled, attended, and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity
Wildlife Sales Consultant
Critter Control
01.2020 - 05.2021
- Used a consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Provided sales and customer service assistance to walk-in traffic
- Increased sales by fostering customer relationships, implementing business strategies, and suggesting areas for improvement
Residential Route Manager
Orkin Pest Control
04.2019 - 01.2020
- Followed a route schedule within assigned territory, ensuring timely and safe arrival at each customer
- Served as a problem solver for my customer by utilizing the in-depth training provided to decide on the most efficient and best overall pest solution for each customer's needs
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives
- Planned, distributed, monitored, and followed up on daily route assignments to service customers per company standards and agreements
- Scheduled, attended, and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity
Technical Support Rep
Cox Communications
01.2017 - 04.2019
- Provided seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with internal teams to provide insights and feedback on common technical issues faced by customers in order to improve overall customer satisfaction and service quality
Direct Sales Supervisor
Charter Communications
02.2015 - 12.2016
- Managed a team of sales representatives to achieve and exceed monthly sales targets
- Conducted weekly sales meetings to review performance and provide coaching for improvement
- Developed and implemented sales strategies to penetrate new markets and increase the customer base
- Implemented training programs to enhance the sales skills and product knowledge of the sales team, increasing their effectiveness in engaging with potential customers and closing sales in the competitive market
Cashier-Auditor
Circle K
05.2013 - 02.2015
- Conducted physical inventories of merchandise in stores within the Division
- Reviewed audit results with Store Managers and communicated observations to Lead Auditor and Operations management
- Collaborated with store managers to optimize merchandise management processes
- Ensured accuracy and integrity in financial transactions by cross-referencing cashier reports with audit findings to identify discrepancies and potential areas of improvement for operational efficiency
Education
Bachelors - Human Resources
Purdue University Global
Online01.2024
High School Diploma -
Slidell High School
Slidell, LA05.2012
Skills
- Recruiting and Hiring
- Leadership skills
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Sales management
- Operations Management
- Customer Relations
- Staff Development
- Decision-Making
- Financial Management
- Operations Improvements
References
- Jason Leinneweber, Critter Control, jleinneweber@trutechinc.com, 8178080922
- Mike White, Critter Control, joseph.white1@crittercontrol.com, 404-695-5189
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
District Manager
Critter Control
05.2024 - Current
Region Customer Relations Team Lead
Critter Control
07.2023 - 05.2024
Region Customer Relations
Critter Control
04.2022 - 07.2023
Night Auditor
My Hospitality
05.2021 - 09.2023
Residential Route Manager
Orkin Pest Control
05.2021 - 04.2022
Wildlife Sales Consultant
Critter Control
01.2020 - 05.2021
Residential Route Manager
Orkin Pest Control
04.2019 - 01.2020
Technical Support Rep
Cox Communications
01.2017 - 04.2019
Direct Sales Supervisor
Charter Communications
02.2015 - 12.2016
Cashier-Auditor
Circle K
05.2013 - 02.2015
High School Diploma -
Slidell High School
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
Bachelors - Human Resources
Purdue University Global
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