Phillip Jackson
Optician
Herndon,VA
Summary
Seasoned Optician of 20 years with a strong focus in customer service, product knowledge, troubleshooting, people management with a willingness to learn, develop and grow in a culture of work life balance.
Overview
21
21
years of professional experience
Work History
Optical Manager ( Cold Start )
Beyond Eye Care
07.2023 - Current
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Managed and trained team of opticians, ensuring high levels of product knowledge and customer service skills.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction scores.
- Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Implemented loss prevention strategies, significantly reducing instances of theft or damage in the optical department.
- Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed optical lab operations, ensuring timely completion of orders and high-quality results.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Lead Optician
CHAPEL HILL EYE CARE
10.2019 - 05.2023
- Pulled insurance authorizations, Schedule appointments, Held I&R's for contact lens patients
Optical Manager
ICAREDR
08.2018 - 10.2019
- Improve capture rate, Improve patient experience, Verify that finished lenses are ground to specifications, Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices, Prepare work orders and instructions for grinding lenses and fabricating eyeglasses, Determine price schedules and discount rates, Resolve customer complaints regarding sales and service, Monitor customer preferences to determine focus of sales efforts, Requisition and maintain inventories of materials or supplies necessary to meet production demands
Optician
PRESTON OPTOMETRY
08.2017 - 08.2018
- Prepare work orders and instructions for grinding lenses and fabricating eyeglasses, Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands, Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions, Repair damaged frames, Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses, Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general, Instruct clients in how to wear and care for eyeglasses, Fabricate lenses to meet prescription specifications
Lead Optician
EYECARECENTER
07.2015 - 08.2017
- Oversee activities directly related to making products or providing services, Plan and direct activities such as sales promotions, coordinating with other department heads as required, Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory, Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
Optician
F.Y EYECARE
02.2012 - 07.2015
- Prepare work orders and instructions for grinding lenses and fabricating eyeglasses, Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices, Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands, Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements, Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions, Maintain records of customer prescriptions, work orders, and payments, Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general, Show customers how to insert, remove, and care for their contact lenses, Arrange and maintain displays of optical merchandise
Lab Tech/ Optician
LORD EYE CENTER
08.2003 - 02.2012
- Adjust lenses and frames to correct alignment, Mount and secure lens blanks or optical lenses in holding tools or chucks of cutting, polishing, grinding, or coating machines, Select lens blanks, molds, tools, and polishing or grinding wheels, according to production specifications, Inspect lens blanks to detect flaws, verify smoothness of surface, and ensure thickness of coating on lenses, Set up machines to polish, bevel, edge, or grind lenses, flats, blanks, or other precision optical elements, Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands, Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements, Order and purchase frames and lenses
Education
A.A.S. in Biology -
UNIVERSITY OF NORTH FLORIDA
Jacksonville, FL08.2000
High School Diploma -
FITCH HIGH SCHOOL
Groton, CT06.1998
Skills
- Inventory control
- Fabrication
- Marketing
- Risk management
- Negotiation
- HIPAA
- Medical Terminology
- Medical Scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
ASL. Sign Language
Native or Bilingual
Timeline
Optical Manager ( Cold Start )
Beyond Eye Care
07.2023 - Current
Lead Optician
CHAPEL HILL EYE CARE
10.2019 - 05.2023
Optical Manager
ICAREDR
08.2018 - 10.2019
Optician
PRESTON OPTOMETRY
08.2017 - 08.2018
Lead Optician
EYECARECENTER
07.2015 - 08.2017
Optician
F.Y EYECARE
02.2012 - 07.2015
Lab Tech/ Optician
LORD EYE CENTER
08.2003 - 02.2012
A.A.S. in Biology -
UNIVERSITY OF NORTH FLORIDA
High School Diploma -
FITCH HIGH SCHOOL
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