Phillip James

• Receive calls and complaints from sales team, consumers, dealers, Research and analyze information needed
• Resolve inconsistencies in procedures.

Gather information from various resources, and surface concerns with

• Suggested resolutions adhere to safety policies and procedures to ensure a safe work environment

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.

Provides information on programs, policies, and procedures.

Collects and enters patient intake information into the appropriate medical service software system to initiate the transaction.