Phillip Jones
Charleston,WV
Summary
Seeking full-time remote work to provide exceptional customer service while completing a bachelor's degree. Known for punctuality, professionalism, and a strong sense of responsibility. Thrilled at the prospect of joining the team and grateful for this opportunity. Possess excellent voice skills and a solid foundation in industry practices and training methodologies. Proven track record of supporting team projects and collaborating effectively.
Overview
20
20
years of professional experience
Work History
PRSS Trainee
Anchor Project Services
03.2025 - Current
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
independent DRIVER
Modivcare of WV
05.2020 - 03.2025
- I have driven over 500K miles in West Virginia, safely transporting members to and from medical appointments and hospital discharges
- I have also taken members to and from work in a timely fashion
- I compiled and submitted my billing through the driver portal
General Manager
The Castle Inn
01.2005 - 01.2017
- I scheduled room reservations and planned events
- I cooked meals and prepared rooms
- I addressed customer concerns and complaints leading to resolved issues
Telephone Sales Representative
Civic Development Group
05.2006 - 04.2012
- Led customers through smooth sales processes.
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Streamlined call processes for increased efficiency, reducing average call handling times without compromising quality.
Education
Bachelor of Arts - Regents Bachelors of Arts
West Virginia University At Parkersburg
Parkersburg, WV05-2026
Associate of Arts - Business Administration
West Virginia University At Parkersburg
Parkersburg, WV12-2025
AAS - General Studies
WVU Parkersburg
12.2024
Skills
- Project Coordination
- Consistent Timeliness
- Effective Time Management
- Collaborative Teamwork
- Client Relations
- Reporting Proficiency
- Leadership qualities
- Technical skills
- Conflict resolution
- Safe Vehicle Operation
Accomplishments
Volunteered almost 5 years full time helping people to find their way into substance abuse treatment and long term sobreity.
Maintained log book records of transports, with detailed billing and complaint resolution documentation.
Timeline
PRSS Trainee
Anchor Project Services
03.2025 - Current
independent DRIVER
Modivcare of WV
05.2020 - 03.2025
Telephone Sales Representative
Civic Development Group
05.2006 - 04.2012
General Manager
The Castle Inn
01.2005 - 01.2017
Bachelor of Arts - Regents Bachelors of Arts
West Virginia University At Parkersburg
Associate of Arts - Business Administration
West Virginia University At Parkersburg
AAS - General Studies
WVU Parkersburg
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