Summary
Overview
Work History
Skills
Timeline
Generic

Phillip Jones

Baltimore,United States

Summary

Accomplished banquet server with a proven track record at Maryland Blue Crab Crab House, excelling in event coordination and communication. Leveraged attention to detail and problem-solving skills to enhance guest satisfaction by 95%. Demonstrated reliability and punctuality, ensuring seamless service flow and adherence to safety compliance standards.

Overview

2026
2026
years of professional experience

Work History

Banquet Server

Maryland Blue Crab Crab House
Baltimore, United States
08.2015 - Current
  • Delivered exceptional service at high-volume banquets, coordinating with kitchen staff to serve multiple courses while maintaining timing and presentation standards
  • Managed complex table arrangements and guest requirements, ensuring seamless service flow and maintaining strict food safety protocols
  • Orchestrated efficient service for large-scale events, handling multiple tables while maintaining high customer satisfaction levels

Banquet Server

Union Jack's Of Columbia
Columbia, Maryland
2009 - 2015
  • Managed cleaning and resetting of banquet areas post-events to ensure readiness for future functions.
  • Served food and beverages promptly, enhancing guest experience during events.
  • Ensured strict compliance with health and safety regulations throughout service.
  • Assisted in inventory management for dining supplies and equipment, maintaining optimal stock levels.
  • Checked guest satisfaction regularly, addressing needs courteously and promptly.
  • Replenished buffet lines with fresh foods as necessary, maintaining quality standards.
  • Cleared used plates and utensils efficiently following meal service, ensuring cleanliness.
  • Arranged place settings with clean tablecloths, napkins, and tableware for incoming guests.

Banquet Server

G&M Restaurant
Baltimore, Maryland
2009 - 2011
  • Arranged banquet tables and chairs based on event specifications.
  • Delivered food and beverages promptly to guests during events.
  • Assisted in cleaning and resetting banquet areas post-events.
  • Collaborated with kitchen staff to ensure timely food service.
  • Supported event coordinators during large gatherings and functions.
  • Provided friendly service to all guests at banquets or catered events.
  • Facilitated setup and breakdown of banquet equipment, including tables, chairs, and linens.

Server/Bartender/Host

Gibby's Seafood Restaurant
Baltimore, MD
2002 - 2007
  • Delivered exceptional customer service in fast-paced dining environment.
  • Took customer orders and relayed them to kitchen staff promptly.
  • Served food and beverages efficiently to elevate guest experience.
  • Addressed guest inquiries and complaints professionally to ensure satisfaction.
  • Exhibited enthusiasm and comprehensive knowledge of menu items.
  • Resolved customer complaints swiftly to maintain high satisfaction levels.
  • Welcomed customers, provided recommendations, and promoted specials to boost sales.
  • Adhered to health safety guidelines during food preparation and service.

Skills

  • Team collaboration
  • Communication skills
  • Attention to detail
  • Problem solving
  • Safety compliance
  • Quality assurance
  • Event coordination
  • Reliability and punctuality

Timeline

Banquet Server

Maryland Blue Crab Crab House
08.2015 - Current

Banquet Server

Union Jack's Of Columbia
2009 - 2015

Banquet Server

G&M Restaurant
2009 - 2011

Server/Bartender/Host

Gibby's Seafood Restaurant
2002 - 2007

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Phillip Jones