Phillip-Joseph Krout-Adams
Everett,WA
Summary
Dynamic professional with extensive experience at Delta Airlines Inc, excelling in operations management and team leadership. Proven ability to optimize cargo distribution, enhancing fuel efficiency and reducing discrepancies. Strong problem-solving skills and a commitment to safety standards drive exceptional performance in high-pressure environments. Adept at staff training and fostering collaborative teamwork.
Knowledgeable Professional with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
15
15
years of professional experience
Work History
Aircraft Lead Agent
Delta Airlines Inc
02.2025 - Current
- Coordinated aircraft load planning to ensure efficient cargo distribution and timely departures.
- Assisted in loading and unloading baggage, adhering to safety protocols and operational guidelines.
- Monitored weight limits and balance requirements to optimize aircraft performance and safety.
- Collaborated with ground crew to facilitate smooth aircraft turnaround processes.
- Communicated with flight crews regarding load details to enhance operational efficiency.
- Maintained accurate records of cargo loads and weight distributions for regulatory compliance.
- Adapted quickly to changing flight schedules and load requirements, demonstrating flexibility under pressure.
- Reduced cargo discrepancies by conducting thorough pre-flight checks and ensuring proper documentation.
- Streamlined operations for faster turnaround times through effective communication with ground personnel and flight crews.
- Optimized weight distribution in aircraft, resulting in improved fuel efficiency and overall cost savings.
- Participated in continuous training programs to remain current on industry regulations and best practices for aircraft loading.
- Assisted management in evaluating team performance and identifying areas for improvement within the department.
- Maintained high safety standards during loading processes, minimizing risks to personnel, equipment, and aircraft.
- Verified documentation and condition of freight to ascertain achieved quality standards.
- Worked closely with dispatchers and planners for optimal flight routing based on payload considerations and operational restrictions.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over50daily flights.
Aircraft Agent
McGee Air Services
08.2024 - 02.2025
- Managed passenger check-in processes, ensuring efficiency and compliance with airline protocols.
- Coordinated baggage handling operations, optimizing workflow to reduce delays and enhance service quality.
- Trained new staff on operational procedures and safety protocols, fostering a culture of teamwork and accountability.
- Oversaw daily activities of ground crew, implementing best practices to improve service delivery and performance standards.
- Mentored junior agents on customer service techniques, improving satisfaction scores through effective engagement strategies.
- Analyzed process workflows, identifying areas for improvement to enhance overall productivity within the team.
Medicine Technician Lead
Brookdale Assisted Living
02.2023 - 08.2024
- Administered medications according to prescribed schedules and protocols.
- Monitored patient health conditions, reporting changes to healthcare providers promptly.
- Assisted in developing individualized care plans tailored to resident needs.
- Trained new staff on medication administration procedures and safety protocols.
- Conducted regular inventory checks of medical supplies, ensuring adequate stock levels.
- Implemented efficient medication management systems, reducing errors and improving compliance.
- Performed routine equipment maintenance tasks to guarantee the accurate and efficient operation of all pharmacy equipment.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
- Contributed to cost savings initiatives by monitoring drug usage trends and making suggestions for alternative options when appropriate.
- Provided exceptional customer service while assisting patients at the pharmacy counter or over the phone regarding medication inquiries or concerns.
- Assisted in developing departmental policies and procedures, contributing to a safer work environment for all staff members.
- Mentored new team members on best practices within the pharmacy setting to ensure consistent standards were upheld across the board.
Corrections Officer
Washington State Department of Corrections
06.2022 - 02.2023
- Monitored inmate behavior, ensuring safety and security within facility.
- Conducted regular inspections of cells and common areas to maintain order.
- Responded swiftly to incidents, de-escalating conflicts among inmates.
- Documented daily activities and incidents in detailed reports for oversight.
- Collaborated with law enforcement and support staff during emergency situations.
- Trained new officers on protocols, enhancing team efficiency and effectiveness.
- Enforced rules and regulations consistently, fostering a disciplined environment.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
Rides Department Lead
Ek Fernandez
01.2011 - 06.2022
- Oversaw daily operations and ensured compliance with safety standards.
- Managed team performance, providing mentorship and guidance to staff.
- Streamlined workflow processes, enhancing efficiency across departments.
- Developed training programs to enhance team skills and productivity.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Fostered a collaborative work environment, promoting teamwork and communication.
- Analyzed performance metrics to identify areas for process enhancements.
- Coordinated cross-departmental initiatives to drive operational improvements.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Duties consist of supervising employees on set up and breakdown of games and rides and ensuring during operations the safety of all people on board and also instructing and teaching the proper procedures of an emergency.
Appliance Sales Specialist Lead
Lowes Home Improvment
03.2020 - 06.2021
- Guided customers in selecting appliances tailored to their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Collaborated with team members to maintain an organized, visually appealing sales floor.
- Trained new staff on product knowledge, sales techniques, and customer service standards.
- Analyzed inventory levels to optimize stock availability and minimize excess products.
- Developed promotional displays to drive engagement and increase appliance sales volume.
- Implemented strategies for upselling complementary products, boosting overall sales performance.
- Resolved customer inquiries and complaints effectively, ensuring positive shopping experiences.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers.
- Operated store equipment to promote safety and reduce injury.
Education
High School Diploma -
Waianae High School
Waianae, HI05.2011
Skills
- Stress tolerance
- Customer service
- Problem-solving
- Team leadership
- Flexible schedule
- Reliability and punctuality
- Ground support equipment operation
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Relationship building
- Strategic planning
Timeline
Aircraft Lead Agent
Delta Airlines Inc
02.2025 - Current
Aircraft Agent
McGee Air Services
08.2024 - 02.2025
Medicine Technician Lead
Brookdale Assisted Living
02.2023 - 08.2024
Corrections Officer
Washington State Department of Corrections
06.2022 - 02.2023
Appliance Sales Specialist Lead
Lowes Home Improvment
03.2020 - 06.2021
Rides Department Lead
Ek Fernandez
01.2011 - 06.2022
High School Diploma -
Waianae High School