Phillip Kleinman

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Answered telephone and email inquiries from potential customers.
• Prepared purchased vehicles and completed final delivery checks.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.

• Facilitated underwriting review for 5 direct reports and 22 indirect reports
• Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Worked with colleagues to review and accept or deny new and renewal business.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Improved customer satisfaction by finding creative solutions to problems.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms

Maintained and operated four land-marine gas turbine engines, and three General Electric generators on board CG55 USS Leyte Gulf. Maintained and operated three switchboards that provided continual power throughout the entire ship. Trained and instructed subordinates and supported units on Integrated Shipboard computer systems.