Phillip Kong
Lowell,MA
Summary
Banking professional prepared to excel in client-focused environment. Background in delivering personalized financial advice and contributing to significant customer retention. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement. Finished off many quarters of each year in the top 3 positions within the district with the highest sales production.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Santander Bank Us
04.2023 - Current
- Cultivated strong client relationships through personalized financial solutions and guidance.
- Analyzed customer needs to recommend appropriate banking products and services.
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Analyzed performance metrics to identify areas for process improvement and increased productivity.
- Coordinated compliance audits, ensuring adherence to regulatory requirements and internal policies.
- Implemented risk management strategies, reducing potential financial liabilities for the organization.
- Enhanced customer satisfaction by addressing concerns promptly and providing appropriate solutions.
- Educated clients on digital banking tools to enhance user experience and accessibility.
- Creating a safe and Hospitable environment for clients.
- Prevent fraud or mismanagement of handling cash
- Ensuring we have safe openings and closings for the branch.
Assistant Store Manager
Michael Kors
08.2019 - 04.2023
- Focus on sales generation meeting personal and store goals while continuing to develop personal sales model
- Drive upward trend sales and met monthly bonuses meeting market demands and expectations
- Create a positive shopping experience for customers and work environment for sales associates
- Perform roll outs and visually designed the store based on company’s season promotions
- Take part in hiring and training new employees to ensure a smooth transition in executing company’s mission statement
- Coordinate store operations in scheduling, training, opening, closing, and etc.
Assistant Store Manager
Aldo Groupe - Aldo Shoes
11.2018 - 08.2020
- Performed store operations that were involved in opening and closing shifts
- Kept the store fully stocked and clean to create a positive shopping experience for customers
- Provided superior customer service in a fashion shoe retail market
- Cycle counts and inventory management to ensure products met store’s budget, supply, and demand
Carpenter/Maintenance Personnel
Lowell National Historical Park
02.2016 - 08.2017
- Maintained a clean and operative park for visitors and residents to enjoy
- Restored old and broken artifacts and helped rejuvenate park monuments
- Took part in surveying the park for beautification purposes
- Refurbish old historical buildings such as siding, windows, painting, and etc.
- Conducted tours for visitors in all aspect of the park's services
- Knowledgeable on the history of the park and the community surrounding the area
Education
1+ Year -
Greater Lowell Technical High School
Tyngsborough, MA06-2017
High School Diploma -
Greater Lowell Technical High School
Tyngsborough, MA06-2017
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Critical thinking
- Organizational skills
- Creative thinking
Languages
English
Native or Bilingual
khmer
Professional Working
Timeline
Relationship Banker
Santander Bank Us
04.2023 - Current
Assistant Store Manager
Michael Kors
08.2019 - 04.2023
Assistant Store Manager
Aldo Groupe - Aldo Shoes
11.2018 - 08.2020
Carpenter/Maintenance Personnel
Lowell National Historical Park
02.2016 - 08.2017
1+ Year -
Greater Lowell Technical High School
High School Diploma -
Greater Lowell Technical High School
OTHER EXPERIENCE
- LOWELL COMMUNITY TEAMWORK
- Summer Program Student Leader
- Supervised children at the elementary level along with educators and support staffs
- Planned and organized recreational activities for students at the Morey Elementary School
- Lowell, MA
- July 2015 - August 2015