Phillip Lamb
Buckner,AR
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
11
11
years of professional experience
Work History
Owner
KP Customs
07.2025 - Current
- Developed operational processes to streamline daily business activities.
- Managed inventory levels, ensuring product availability for customer demands.
- Implemented marketing strategies to increase local brand visibility and engagement.
- Cultivated relationships with suppliers to improve purchasing terms and quality.
- Provided exceptional customer service, enhancing overall client satisfaction and loyalty.
- Analyzed market trends to identify opportunities for growth and product expansion.
- Maintained financial records, tracking expenses to support budgeting efforts.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Automotive Body Technician
Mays Collision
08.2023 - 07.2025
- Performed thorough inspections to assess vehicle damage and determine repair needs.
- Executed body repairs using hand tools and power tools, ensuring high-quality craftsmanship.
- Collaborated with team members to streamline workflow processes for enhanced efficiency.
- Applied paint finishes with precision, matching original vehicle colors for seamless repairs.
- Maintained a clean and organized workspace, adhering to safety protocols and industry standards.
- Diagnosed mechanical issues and advised customers on necessary repairs or maintenance services.
- Implemented process improvements that reduced turnaround time for vehicle repairs significantly.
- Consistently met deadlines for vehicle delivery, ensuring customer satisfaction and minimizing disruptions to their daily lives.
- Established trust with customers and coworkers by maintaining a high level of professionalism, ethics, and integrity in all interactions.
- Prevented future issues through thorough inspections and recommending preventative maintenance measures to customers.
- Supported junior technicians through mentoring, sharing knowledge, and providing guidance on complex repairs.
- Minimized downtime by promptly ordering necessary parts and supplies, ensuring timely completion of repairs.
- Demonstrated versatility in skillset by performing various tasks such as painting, welding, fabricating custom parts, or electrical troubleshooting when necessary.
Automotive Technician
Bubba's Body Shop
04.2020 - 06.2023
- Improved customer satisfaction by efficiently diagnosing and repairing various automotive body issues.
- Enhanced workshop productivity by maintaining a clean and organized work environment.
- Completed high-quality repairs by carefully following manufacturer guidelines and industry best practices.
- Collaborated with team members to streamline repair processes and improve overall shop efficiency.
- Contributed to a safe work environment by adhering to safety protocols and properly handling hazardous materials.
- Maximized use of available workspace by efficiently organizing tools, equipment, and vehicles within the shop area.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Reassembled and replaced parts to complete body repairs.
Delivery Driver
Blackmon's Furniture
01.2020 - 04.2020
- Delivered furniture and home goods to customers efficiently and safely.
- Coordinated with warehouse staff to ensure timely loading of deliveries.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Assisted in training new drivers on best practices and safety protocols.
- Monitored vehicle maintenance schedules to uphold operational standards.
- Resolved customer inquiries and concerns regarding delivery status promptly.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with regulations.
- Implemented route optimization strategies to enhance delivery efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Parts Counter Sales Person
United Ag and Turf
08.2017 - 01.2020
- Provided expert product knowledge to customers, enhancing sales and customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed customer orders efficiently, utilizing point-of-sale systems for transactions.
- Trained new staff on product features and sales techniques to improve team performance.
- Identified opportunities for upselling additional parts and services during customer interactions.
- Maintained organized displays of merchandise, promoting visibility and accessibility of products.
- Collaborated with vendors to source high-quality parts, optimizing supply chain efficiency.
- Resolved customer inquiries and complaints effectively, maintaining positive relationships and loyalty.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Diesel Mechanic
Richard Carter Repair
08.2014 - 08.2017
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Conducted regular maintenance checks to prevent equipment failures and extend vehicle lifespans.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Utilized diagnostic tools and software for efficient problem identification and resolution.
- Oversaw inventory management of parts, ensuring availability for timely repairs.
- Developed maintenance schedules that enhanced operational efficiency across fleet vehicles.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
Education
Certificate - Welding
SAU Tech
Magnolia, AR05-2017
High School Diploma -
Magnolia High School
Magnolia, AR05-2017
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Client service
- Project management
- Operations management
- Business planning
- Strategic planning
- Marketing
- Team oversight
- Business development
- Business launch
- Partnership development
- Human resources
- Sales strategy development
- Profit and loss
- Profit and loss analysis
- Attention to detail
- Contract negotiation expertise
- Marketing tactics
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Goal setting
- Quality assurance
- Inventory control
- Inventory management
- Purchasing and planning
- Records organization and management
- Budget control
- Performance improvement
Timeline
Owner
KP Customs
07.2025 - Current
Automotive Body Technician
Mays Collision
08.2023 - 07.2025
Automotive Technician
Bubba's Body Shop
04.2020 - 06.2023
Delivery Driver
Blackmon's Furniture
01.2020 - 04.2020
Parts Counter Sales Person
United Ag and Turf
08.2017 - 01.2020
Diesel Mechanic
Richard Carter Repair
08.2014 - 08.2017
Certificate - Welding
SAU Tech
High School Diploma -
Magnolia High School