Phillip Lee
Summary
Dynamic professional with a proven track record at Mountain Wolf Enterprises LLC, excelling in budget planning and client relationship building. Recognized for enhancing operational efficiency and delivering exceptional customer service. Adept at problem-solving and maintaining meticulous documentation, ensuring compliance and accuracy in all processes. Committed to driving results and fostering positive team collaboration.
Professional business support specialist with strong focus on team collaboration and achieving results. Skilled in administrative tasks, project coordination, and effective communication. Known for reliability, adaptability, and proactive approach to meeting organizational needs. Prepared to make significant impact by streamlining processes and enhancing productivity.
Experienced with managing administrative tasks and supporting business operations. Utilizes organizational skills to maintain efficient office workflows. Track record of effective communication and problem-solving in dynamic environments.
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits.
Strong business acumen, attention to detail, excellent communication, and interpersonal skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Business Assistant
Mountain Wolf Enterprises LLC
04.2021 - Current
- Assisted in budget tracking and expense reporting, promoting financial accuracy and accountability.
- Ensured compliance with industry regulations by staying up-to-date on relevant changes in laws or policies affecting business operations.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Increased efficiency in daily operations by taking initiative to identify areas for improvement and implement appropriate solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.
Security Officer
Allied Universal Security Services
12.2020 - 04.2021
- Monitored premises to ensure safety and security of personnel and property via closed circuit television.
- Conducted regular patrols to identify and mitigate potential security threats on foot.
- Responded promptly to incidents, ensuring appropriate action was taken according to protocol.
- Assisted in the implementation of safety procedures and emergency response plans.
- Maintained accurate logs of daily activities and incidents for record-keeping purposes.
- Provided exceptional customer service by assisting semitruck drivers with inquiries and directions.
- Maintained and monitored access points throughout the shift via gates with locks during business and non business hours.
Technical Specialist
Ring Inc
06.2020 - 12.2020
- Provided technical support for customer inquiries, resolving issues efficiently.
- Assisted in troubleshooting hardware and software problems to ensure optimal performance.
- Collaborated with team members to enhance product knowledge and improve service delivery.
- Participated in training sessions to stay updated on product features and services.
- Analyzed customer feedback to identify trends and recommend improvements to services.
- Supported system updates and installations, ensuring minimal disruption to operations.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Improved systems with addition of new features and infrastructure.
- Troubleshot systems comprised of security alarms and Internet connectivity.
Temp Worker
Peral Interactive Network
03.2020 - 06.2020
- Assisted team in daily operations, ensuring smooth workflow and timely project execution.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for employer.
- Answered and managed incoming and outgoing calls while recording accurate information in a call center environment.
Customer Service Cashier
All Staffing
10.2019 - 03.2020
- Processed customer transactions efficiently and accurately at point of sale.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Managed cash register operations, including balancing drawers and bus passes at beginning and at the end of shifts.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new staff on cash handling procedures and customer service best practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Worked with floor team and managers to meet wide range of customer needs.
Telesales Representative
Synergy Staffing
02.2019 - 10.2019
- Developed persuasive sales pitches tailored to individual customer needs and preferences.
- Achieved daily call quotas while maintaining a positive demeanor with clients.
- Resolved customer inquiries and objections promptly, ensuring satisfaction and retention.
- Participated in training sessions to improve product knowledge and selling techniques.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
- Escalated concerns or advanced problem calls to management staff.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
- Recorded contact information of customers and potential customers in internal database.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
- Streamlined the sales process by implementing efficient time management strategies and prioritizing tasks.
- Answered calls, took messages, and transferred calls to correct individuals.
- Built relationships with customers using strong persuasion and active listening skills.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded and updated customer information in online systems.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Temp Worker
Solution Staffing
10.2018 - 02.2019
- Adapted quickly to varying tasks, demonstrating flexibility in fast-paced environments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout the 90 day assessment period to get promoted to client associate which i exceeded those expectations.
- Strengthened client relationships, provided exceptional customer service and follow-up.
- Answered and managed incoming and outgoing calls while recording accurate messages to all teams using computer programs.
- Proofread and edited documents for accuracy and grammar.
- Assisted team in daily operations, ensuring smooth workflow and timely project execution.
Claims Advisor
Asurion Insurance Services
08.2018 - 10.2018
- Streamlined claims handling processes, resulting in reduced turnaround times and improved customer satisfaction.
- Maintained comprehensive documentation of claims interactions to ensure compliance and accuracy in reporting.
- Reduced claim resolution time by implementing streamlined workflow processes.
- Managed a high volume of claims, ensuring timely settlements for clients.
- Followed up with customers on unresolved issues.
- Took inbound calls in a call center environment
Technical Support Representative
Concentrix
03.2017 - 08.2018
- Resolved technical issues for customers via phone, ensuring timely and effective solutions.
- Documented customer interactions in CRM system, maintaining accurate records for follow-up actions.
- Utilized remote access tools when necessary to diagnose problems quickly, minimizing downtime for clients'' systems.
- Proactively identified trends in customer issues, enabling faster resolution times and improved overall performance.
- Collaborated with team members to ensure consistent, high-quality support for all callers.
- Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
- Increased overall ticket resolution rates through thorough research efforts, ultimately improving team productivity levels.
- Participated in continuous training programs to stay current with the latest industry trends and technological advancements affecting our customers'' needs.
- Consistently met or exceeded performance metrics, contributing positively to overall department results.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Telesales Representative
Convergys
09.2015 - 03.2017
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Adapted communication styles according to individual client preferences while adhering to professional standards, facilitating rapport building.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Utilized sales techniques to build customer interest and close sales.
- Developed extensive knowledge of products and services to better assist customers.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered calls, took messages, and transferred calls to correct individuals.
Customer Service Desk Clerk
Walmart
07.2011 - 09.2015
- Managed customer inquiries and resolved issues efficiently, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Developed strong product knowledge, enabling quicker issue resolution and higher customer confidence.
- Handled sensitive personal information responsibly following established privacy protocols to protect both the company's reputation and client interests using MoneyGram Services and also Department of Game and Fish computer system for fish licensing needs and also using TicketMaster Computer Software.
- Maintained a clean and organized workspace, promoting the professional image of the company.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
No Degree - Liberal Arts
Riverland Community College
Austin, Minnesota, MNHigh School Diploma -
Owatonna Senior High School
Owatonna, MN06-2009
Skills
- Client relationship building
- Budget planning
- Document management
- Customer service
- Sales support
- Payment processing
- Call reception
- Data analytics
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Self motivation
- Professionalism
- Mac and Windows compatablity
Timeline
Business Assistant
Mountain Wolf Enterprises LLC
04.2021 - Current
Security Officer
Allied Universal Security Services
12.2020 - 04.2021
Technical Specialist
Ring Inc
06.2020 - 12.2020
Temp Worker
Peral Interactive Network
03.2020 - 06.2020
Customer Service Cashier
All Staffing
10.2019 - 03.2020
Telesales Representative
Synergy Staffing
02.2019 - 10.2019
Temp Worker
Solution Staffing
10.2018 - 02.2019
Claims Advisor
Asurion Insurance Services
08.2018 - 10.2018
Technical Support Representative
Concentrix
03.2017 - 08.2018
Telesales Representative
Convergys
09.2015 - 03.2017
Customer Service Desk Clerk
Walmart
07.2011 - 09.2015
No Degree - Liberal Arts
Riverland Community College
High School Diploma -
Owatonna Senior High School