Digital Operations Manager / Project Manager Profile Innovative professional with strong educational background and broad experience in delivering successful projects and improving company digital presence to support business in achieving set targets. — Key Qualifications — Determined individual with expertise in developing business website, leading SEO, social media, personalization, and marketing automation, augmenting client engagements, and creating graphics and UX / UI designs. Adept at driving project success, setting project scope and directions, devising, and implementing marketing strategies, generating content for social media channels, and coordinating business development efforts. Client-oriented communicator with proficiencies in meeting and exceeding client expectations, building long-lasting relationships with customers, and working with a marketing team to facilitate business success and growth. Competent to understand the big picture, envision solutions, and apply with ease across, while promoting prosperous environments for change, continuous company growth, and improvement execution. Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Client Engagement Consultant
FICO
San Rafael, CA
2020.01 - 2020.12
Supported financial institutions in risk mitigation and strategic planning for clients by submitting
FICO Scores with high-level accuracy and acting as an efficient subject matter expert on FICO
Score Open Access and FlCO’s program
I ensured exceptional customer experience by using excellent delivering value-added services, including directing clients on successful execution and launch of program and management of post-production operations
Selected Contributions:
Enhanced operational performance and streamlined processes by leveraging robust professional expertise and extensive understanding of FICO Score Open Access
Achieved business goals by cultivating and fostering long-lasting relationships with small to mid-sized financial institutions through providing value-added services
Played an integral role as a Project Manager/team member in delivering successful projects of new products integration and management for customers
Secured new business opportunities and won hackathon in China by creating and delivering detailed presentations and demonstrating all relevant information.
Coding Classes
Coding Dojo Bootcamp
San Francisco, CA
2022.09 - 2023.03
Yellow Belt in Web Fundamentals/Software Engineering- HTML, Javascript and Python.
Attained up-to-date knowledge of coding requirements through continuing education courses.
Levy and Levy
San Rafael, CA
2022.02 - 2022.08
Internet technology and troubleshooting cyber security issues for Law Firm
Digital Marketing Manager
Chrisad
San Rafael, CA
2021.09 - 2022.01
Responsible for managing a 5-person team on a 6-month contract to achieve growth in Digital
Marketing.
Marketing and Communications Manager
Hanhai BioLabs, Accelerator
Burlingame, CA
2018.05 - 2019.01
Utilized creative proficiencies and expertise while developing innovative company’s logo, brand style guide, sales slicks, business cards, website, and presentations in a professional manner
Conducted and arranged on-site visits with existing and prospective customers by coordinating with relevant team members and scheduling timetables as per clients’ feasibility
Facilitated and processed up to zero incubates for implementing huge events in collaboration with key businesses of Silicon Valley
Selected Contributions:
Acquired and accomplished new business ventures and stakeholders on local and international level by designing marketing strategies for composing yearly advertisements and displaying company's area and assets to clients
Contributed to realizing business development objectives by securing 10 new business every fiscal year through developing online application and improving business product and services
Amplified business sales leads and realized marketing goals by seizing lucrative opportunities and devising marketing resources and presentations for customer partner pitches
Met and exceeded marketing, events, and business growth targets by directing team members towards work excellence and best working practices and implementing effective strategic plans
Acted as a focal point of contact for responding to customers queries, highlighting clients’ concerns, and resolving complex issues.
Digital Operations Manager
Worktap
San Rafael, CA
2015.03 - 2018.04
I was responsible for creating UX/UI type content for video presentations to our current
and potential new customers in a SaaS startup
Specifically, my work entailed all UX/UI duties, creating fillable forms, creating videos for
presentations to our prospective customers, attending meetings to close the customer sale
and became an expert in both HR technology and customer support which played a pivotal
role in both selling and retaining our customers
I interfaced with our customers, in particular VMware, Juniper Networks and Herman
Miller during the implementation phase and post go-live phases of our deployments.
Assistant Manager
Walking Company
Eugene, OR
2011.10 - 2013.06
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Education
Bachelor of Science - Advertising, Media Studies
University of Oregon
Eugene, OR
2009.09 - 2014.07
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Oregon
Skills
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Bay Area Sports teams-Oregon Ducks
I am an avid fan of the Giants, Warriors (I interned for them), the SF 49ers and my college team the Oregon Ducks (mostly basketball and football). I enjoy heading out on the weekend for some outside sports, such as tennis, golf or occasionally hiking in Marin. I also am a gamer who likes to catch the new movies and am starting to head to the movie theaters again.