Summary
Overview
Work History
Education
Skills
Accomplishments
Traveling, seeing and learning new parts of the world.
Work Availability
Timeline
Generic

Phillip Littrell

Dallas,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Site Manager

Ricoh USA - On-Site At The Home Depot SSC
08.2015 - Current
  • Onsite Manager for Ricoh at the Home Depot Store Support Center.
  • Managed corporate space team and equipment fleet team.
  • Interviewed, hired and trained new workers.
  • Maintained records and logs of work performed for client.
  • Managed corporate space data base of 6500 employees.
  • Resolved issues between employees and customers using company policies.
  • Oversaw employee attendance record, handled payroll.
  • Attended weekly meetings with Home Depot Corporate Construction team to discuss ongoing and upcoming projects.
  • Monitored, coached and supervised team of 5 employees.
  • Created weekly and monthly reports and presentations for management team.
  • Attended all team meetings to resolve technical and project issues, coordinate with team members and review project schedules.
  • Reviewed project goals and objectives on monthly basis with project manager and design team.
  • Created new and innovative approaches to problems and discussed strategies with project managers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships with vendors and customers.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Fleet Manager

Ricoh USA - On-Site At The Home Depot SSC
02.2007 - 08.2015
  • Completed over 80 MFD printer fleet projects consistently sticking to strict schedules and budgets from start to finish.
  • Performed quality control procedures on multi-function device printer equipment.
  • Responded to technical concerns quickly and effectively devised solutions.
  • Monitored project progress, ensuring conformance to design specifications and safety standards.
  • Followed up with external contractors, project owners to gather information and resolve issues.
  • Researched and investigated project requirements.
  • Worked with Procurement and IT on timely and accurate implementation and completion of MFD copier, printer equipment projects.
  • Installed, relocated, networked and setup end users upon completion of printer fleet equipment.
  • Coordinated relocation of MFD equipment nationwide.
  • Worked closely with procurement on lease agreements of MFD equipment.
  • Managed new lease and returns of MFD equipment.
  • Attended monthly meetings to review current MFD needs of the corporation.
  • Teamed with IT network support for networking and printer setup support on new and existing MFDs.

Cell Phone Sales Associate

Verizon Wireless
10.2005 - 10.2006
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Replenished, faced and organized merchandise on shelving.
  • Activated both contract and pre-paid wireless phones for 40+ customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Guided customers to quickly locate merchandise in showroom.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Education

No Degree - Computer And Information Sciences

Chattahoochee Technical College
Marietta, GA

High School Diploma -

East Paulding High School
Dallas, GA
05.1999

Skills

  • Customer Relationship Management
  • Customer Service
  • Business Development
  • Strategic Planning
  • Administrative and Office Support
  • Analytical Thinking
  • Adaptability and Flexibility
  • Recruitment and Hiring
  • Technical Support and Assistance
  • Hardware and Software Configuration
  • Microsoft Windows and Office
  • Support End-Users

Accomplishments

  • Achieved multi-function device fleet implementation by completing 900+ device deployment with accuracy and efficiency while staying under budget in 2 year project.
  • Managed
  • Earned the “Technical Specialist of the Year” Award in 2009 for service excellence.
  • Collaborated with team of 20 in the development and implementation of MFD networking and scan to file corporate wide.
  • Saved the company approximately $2 million by right sizing previous MFD equipment fleet.
  • Learned Auto CAD to reduce cost of using 3rd party contractor.

Traveling, seeing and learning new parts of the world.

Enjoy days off seeing and learning about new cultures and visiting new parts of the world.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Site Manager

Ricoh USA - On-Site At The Home Depot SSC
08.2015 - Current

Fleet Manager

Ricoh USA - On-Site At The Home Depot SSC
02.2007 - 08.2015

Cell Phone Sales Associate

Verizon Wireless
10.2005 - 10.2006

No Degree - Computer And Information Sciences

Chattahoochee Technical College

High School Diploma -

East Paulding High School

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Phillip Littrell