Phillip Luna

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Developed and implemented marketing plans to increase brand awareness and drive sales.

yearly performances to employee's.

• Trained and supervised produce staff for optimal performance and adherence to company policies.
• Maintained produce display, and prep and storage areas in clean and orderly condition.
• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
• Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
• Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
• Coached and mentored new team members.
• Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
• Purchased produce following guidelines of marketing plan.
• Improved produce department efficiency by implementing streamlined inventory management processes.
• Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
• Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
• Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.

• Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
• Managed a team of 5 produce employees and 1 floral employee.
• Conducted performance evaluations and recommended pay increases within department's budget.
• Trained and enforced all partners on OSHA policies.
• Ordered product daily for department using OLO (On-Line Ordering)
• Used BI-Reporting and Fin-Net to help run reports for our daily operations( Sales, Bill versus Scan, Shrink Report, MIC Reports)
• Ensured department growth on commodities(Sub-commodities), using programs BI-Reporting an Fin-Net.
• Trained all new hires on department S.O.P's, visual merchandising, customer service, and hospitality
• Responsible for making sure that department was making budget on Shrink, Sales, Contribution, Gross Profit, Payroll.

• Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Hired, trained, supervised and motivated team of 90 retail professionals to provide knowledgeable and fast service to every guest.
• Monitored customer traffic and flow to ensure that customers were being checked out in a timely manner.
• Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
• Conducted daily audits on cashiers to ensure maximum efficiency.
• Helped book keeper on hourly cash pulls.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment