Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Marcalo

Westport,MA

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

4
4
years of professional experience

Work History

Front of House Employee (Food and Wine Festival)

The Walt Disney Company
07.2023 - Current
  • Established a welcoming atmosphere by greeting each guest warmly.
  • Maintained a tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Assisted in delivering food, filling beverages, and retrieving items for guests.
  • Register - Greeting guests with a smile and welcoming them to the specific global marketplace they are arriving at, listening to the guests, taking their order, and making sure their needs are met, especially when there is an allergy present (follow allergy protocol).
  • Filler - Depends on location, but mostly pouring any alcoholic beverages, sometimes preparing food such as ice cream, and working efficiently to bring the guests their order as quickly as possible
  • Expo - Depends on location, but mostly greeting guests at the window, retrieving their receipts to read their order, calling the order out, and handing it to the guest.


  • Resolved guests complaints while maintaining positive customer environment.

Server

Crane Brook Restaurant
05.2023 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Host

Crane Brook Restaurant
06.2019 - 07.2022
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Bachelor of Science - Psychology (Neuroscience Track)

University of Massachusetts Amherst
Amherst, MA
05.2026

High School Diploma -

Bishop Stang High School
North Dartmouth, Massachusetts
05.2022

Skills

  • Service Prioritization
  • Guest Satisfaction
  • Maintaining Clean Work Areas
  • POS Systems Operations
  • Billing and Payment Processing
  • Calm and Pleasant Demeanor
  • Serve Customers
  • Teamwork and Collaboration
  • Anticipating Problems

Timeline

Front of House Employee (Food and Wine Festival)

The Walt Disney Company
07.2023 - Current

Server

Crane Brook Restaurant
05.2023 - 07.2023

Host

Crane Brook Restaurant
06.2019 - 07.2022

Bachelor of Science - Psychology (Neuroscience Track)

University of Massachusetts Amherst

High School Diploma -

Bishop Stang High School

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Phillip Marcalo