Phillip Marshall
Decatur,GA
Summary
Dedicated shuttle driver with a clean driving record and strong customer relations skills, honed at Park & Ride. Expert in route navigation and emergency procedures, ensuring timely and safe passenger transport. Recognized for enhancing customer satisfaction through efficient service and maintaining cleanliness standards in vehicles.
Overview
6
6
years of professional experience
Work History
Shuttle Driver
Park & Ride
East Point, Ga
02.2025 - 06.2025
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Transported customers to and from Airport.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Followed predetermined routes to consistently meet targets and maintain schedules.
Shuttle Driver
Park Air Express
East Point, Ga
04.2019 - 11.2021
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Transported customers to and from Airport.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Followed predetermined routes to consistently meet targets and maintain schedules.
Forklift Operator
MSC Industrial Supply
Mableton, GA
12.2021 - 02.2025
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
Janitorial
Amazon Warehouse
College Park, GA
01.2020 - 11.2021
- Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
- Contributed to cost-saving measures by monitoring inventory levels and making informed purchasing decisions for janitorial supplies.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations related to janitorial services.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
- Enhanced clinic cleanliness by diligently performing daily janitorial tasks such as sweeping, mopping, and disinfecting surfaces.
- Provided excellent customer service when interacting with building occupants or visitors regarding janitorial inquiries or concerns.
- Collaborated with fellow janitorial staff members on larger projects such as floor waxing or carpet shampooing tasks.
- Performed janitorial tasks such as dusting, spot cleaning and trash removal and disposal.
- Upheld excellent standards in cleanliness and appearance, performing daily janitorial duties as required.
- Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Increased efficiency by effectively utilizing janitorial equipment such as floor buffers, carpet cleaners, and power washers for various tasks.
- Preserved the cleanliness of common areas and facilities by performing routine janitorial duties as needed.
Education
Business Administration
Maxey Business College
Atlanta, GA05.1982
Columbia High School
Decatur, GA06.1980
Skills
- Punctuality
- Preventive Maintenance
- Passenger assistance
- Fuel efficiency
- Scheduling flexibility
- Emergency procedures
- Safe driving
- Customer relations skills
- Clean driving record
- Passenger transportation
- Defensive driving
- Cleanliness standards
- Vehicle inspection
- Behavior management
- Route navigation
- Adaptable routes
- Valid state license
- Traffic laws
Timeline
Shuttle Driver
Park & Ride
02.2025 - 06.2025
Forklift Operator
MSC Industrial Supply
12.2021 - 02.2025
Janitorial
Amazon Warehouse
01.2020 - 11.2021
Shuttle Driver
Park Air Express
04.2019 - 11.2021
Business Administration
Maxey Business College
Columbia High School