Phillip Martin Jr.
Moore,OK
Summary
Have 4 years experience in customer service .
In the process of obtaining CPC Certification.
Overview
25
25
years of professional experience
Work History
Builder Manufacturing Electrical Starters
C &P Electric
04.2004 - 05.2022
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Customer Service Representive Direct TV
Converges
01.1999 - 06.2003
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CCI Collector for Small Claims Medical
Credit Collections Inc
02.1997 - 03.1998
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Education
No Degree - Medical Billing And Coding
Oklahoma City Community College
Oklahoma City, OK06.2023
High School Diploma -
Moore High School
Moore Oklahoma05.1996
Skills
- Equipment management
- Labor oversight
- Work Site Preparation
- Computer Sills ( WORD ,EXCEL)
Affiliations
- American Academy of Professional Coders
Working Musician
Have been a part time working musician for 20 years .
Timeline
Builder Manufacturing Electrical Starters
C &P Electric
04.2004 - 05.2022
Customer Service Representive Direct TV
Converges
01.1999 - 06.2003
CCI Collector for Small Claims Medical
Credit Collections Inc
02.1997 - 03.1998
No Degree - Medical Billing And Coding
Oklahoma City Community College
High School Diploma -
Moore High School
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