Phillip Martin Jr.
Moore,OK
Summary
Have 4 years experience in customer service .
In the process of obtaining CPC Certification.
Overview
25
25
years of professional experience
Work History
Builder Manufacturing Electrical Starters
C &P Electric
815 South Sunnylane Road Moore, Ok 73160
04.2004 - 05.2022
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Customer Service Representive Direct TV
Converges
Moore,Okla 73160
01.1999 - 06.2003
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CCI Collector for Small Claims Medical
Credit Collections Inc
Oklahoma City
02.1997 - 03.1998
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Education
No Degree - Medical Billing And Coding
Oklahoma City Community College
Oklahoma City, OK06.2023
High School Diploma -
Moore High School
Moore Oklahoma05.1996
Skills
- Equipment management
- Labor oversight
- Work Site Preparation
- Computer Sills ( WORD ,EXCEL)
Affiliations
- American Academy of Professional Coders
Working Musician
Have been a part time working musician for 20 years .
Timeline
Builder Manufacturing Electrical Starters
C &P Electric
04.2004 - 05.2022
Customer Service Representive Direct TV
Converges
01.1999 - 06.2003
CCI Collector for Small Claims Medical
Credit Collections Inc
02.1997 - 03.1998
No Degree - Medical Billing And Coding
Oklahoma City Community College
High School Diploma -
Moore High School