Phillip Mascorro
Tulare,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
Property Manager
AWI Management
03.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Customer Account Manager
Rent A Wheel
03.2014 - 03.2021
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
No Degree - HVAC
UEI College
Bakersfield04.2022
High School Diploma -
Tulare Union High School
Tulare, CA06.2009
Skills
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Fair housing mandates
- Tenant and eviction laws
- Financial budgeting and reporting
Timeline
Property Manager
AWI Management
03.2021 - Current
Customer Account Manager
Rent A Wheel
03.2014 - 03.2021
No Degree - HVAC
UEI College
High School Diploma -
Tulare Union High School
Similar Profiles
Gary WeritoGary Werito
Maintenance Technician at AWI ManagementMaintenance Technician at AWI Management
Marsha AguilarMarsha Aguilar
Apartment Community Manager at AWI MANAGEMENTApartment Community Manager at AWI MANAGEMENT
Siena WatsonSiena Watson
Finance Analyst/Staff Accountant at AWI Management CorporationFinance Analyst/Staff Accountant at AWI Management Corporation