Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Training
Timeline
Generic

Phillip M. Burns

Albany,United States

Summary

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Owner

Press’D Natural Hair Spa & Blow Dry Bar
2015 - Current
  • Developed and implemented operational strategies to enhance service efficiency and customer satisfaction.
  • Managed daily business operations, ensuring compliance with industry standards and regulations.
  • Directed marketing initiatives to increase brand visibility and attract new clientele.
  • Oversaw financial management, including budgeting, forecasting, and cost control measures.
  • Cultivated relationships with suppliers and vendors to optimize product quality and pricing.
  • Led staff training programs to enhance team performance and improve service delivery.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Customer Service Representative

Teleperformance USA
01.2013 - 2015
  • I was a customer service specialist for AT&T. I am the trusted advisor for millions of customers nationwide. I provided sales and technical assistance when customers called in to customer care. I gave specific recommendations based on customer needs along with products and services offered by AT&T.
  • Provided customer service
  • Communicated effectively with customers, agents, and clients;
  • Attended community activities as it related to Teleperformance USA
  • Ensures customer personal information is kept confidential;
  • Served on the centers fun committee;
  • Ensured customers are fully satisfied with new equipment and services;
  • Recommended features, services, and products based on consumer needs;
  • Ensured consumers are knowledgeable about their account information and new equipment they receive.

Academic Coach

Wesley Heights Elementary School
09.2012 - 12.2012
  • I was the on-site professional development and support person on campus. I was over the educational and strategic learning guru, where I offered assistance, provided coaching sessions, teaching strategies, built rapport between students, parents, and teachers, and coordinator for all academic and testing components for the site. I was a direct administrator to all teachers, paraprofessionals, and worked directly under the principal. I also handled disciplinary actions for both students and teachers. I was the acting assistant principal and facilitated weekly meetings to monitor progress of students and teachers as well as interview new teachers and paraprofessional that applied for positions at the school.
  • Implemented Collaborative Planning to focus on student achievement daily;
  • Maintains accurate reports, faculty and student records;
  • Serves as assistant administrator for school;
  • Serves as testing and learning coordinator;
  • Communicates effectively with parents, staff and students;
  • Supervised Extra- Curricular Activities (High School& Elementary School);
  • Attended community activities as it related to the student population
  • Supervised and evaluated all teachers in the area of instruction;
  • Serves on the school improvement committee;
  • Experience working with “at-risk” students;
  • Ensured students received a quality education;
  • Served as teacher mentor and leader
  • Handled disciplinary actions for teachers and students
  • Facilitated meeting for progress monitoring
  • Coached teachers one on one to ensure best practices in classroom
  • Served as interim Assistant Principal

Teacher/Science Grade Chair

Lamar Reese Magnet School of Fine Arts
08.2008 - 09.2012
  • I taught 3rd grade science. My job required that I teach science and integrate the fine arts into academic instruction. I also designed lesson plans and activities for science in grades K-5. I have attended workshops and conferences on differentiated instruction, creative teaching ideas, and data analysis. I have also presented effective teaching strategies and differentiated instruction at district and state level conferences.
  • Serves as assistant grade chairperson;
  • Communicates effectively with parents, staff and students;
  • Attended community activities as it related to the student population
  • Supervises and evaluates science teachers in the area of instruction;
  • Serves on the school improvement committee;
  • Experience working with “at-risk” students;
  • Ensured students received a quality education;
  • Ensured student’s parents/ guardians are actively involved in their youth’s educational plan.
  • Ensured academic curriculum is implemented and compliant with local, state and federal guidelines.
  • Ensured timely and comprehensive information is reported to the grade level chair, administer, and counselor to ensure students are provided an equal education in a less restrictive environment.
  • Reviewed and revised team action plans and procedures.
  • Prepared necessary documentation to physicians and social workers concerning student behaviors and disabilities.
  • Maintained team records and leads team meetings.
  • Monitored student’s progress towards educational goals.
  • Implemented a character education/mentoring program for boy’s grades 3-5.
  • Served as advisor, choreographer, and mentor to high school dance teams.

In-Store Coordinator/Customer Service Lead

Winn-Dixie
08.2000 - 09.2012
  • I am a direct supervisor to all cashiers and baggers at the store. I handle all customer complaints/situations. I facilitate customer service trainings for store associates. I also make cash deposits, handle money services, and assist upper management with any duties they deem necessary.
  • Western Union money transfers sending, receiving, and international.
  • Provide continuous attention to guest needs; educate guests on self-checkouts; and greet, assist, and thank guests in a prompt, courteous and friendly manner.
  • Immediately address guest issues/complaints and resolve to full satisfaction of guest, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
  • Responsible for daily store cash and accounting functions in accordance with company guidelines, policies and procedures and as overseen by management.
  • Be knowledgeable of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
  • Manage cash lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
  • Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
  • Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member.
  • Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
  • Perform cashier team member duties, as necessary.
  • Notify management of abnormal guest or vendor behavior, team member theft, guest shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat.

Education

Graduate Certificate - Real Estate

Albany Technical College
Albany, GA
06.2025

Graduate Certificate - Commercial Truck Driving | Owner Operator

Albany Technical College
Albany, GA
05.2023

Graduate Certificate - Cosmetology

Albany Technical College
Albany, GA
05.2015

Educational Specialist - Educational Leadership and Administration

Albany State University
Albany, Georgia
05.2012

Master of Education - Early Childhood Education

Albany State University
Albany, Georgia
06.2010

Bachelor of Science - Early Childhood Education

Albany State University
Albany, Georgia
05.2008

Skills

  • Certified in Educational Leadership and Administration
  • Incorporate learning modality principles into classroom and individual instruction Develop and conduct inter-grade and arts integrated activities
  • Implement technological approaches to subject material Research educational resources on the Internet Assist with information retrieval, data analysis, and data driven instruction
  • High level of professionalism and excellent written and verbal communication
  • Experience using School Improvement Data to help impact student achievement;
  • Consistent work experience, and demonstrated ability to work closely with colleagues;
  • Collaboratively worked well alongside parent, students, school social workers, counselors, teachers, and outside agencies;
  • Excellent communicator who employs strong interpersonal skills to maintain positive relationships with people;
  • Proficient in the use of computers, customized software, local area networks and wide area networks;
  • Served as mediator for during parent meetings, conferences, manifestation meetings and IEP meetings;
  • Experience communicating with partners in education and community business leaders to raise funds for school programs;
  • 4 successful years teaching in the Dougherty County School System
  • 2012 Dougherty County School System Teacher of the Year Finalist
  • Software (IBM and MAC environments):Microsoft Windows, WordPerfect, Microsoft Word, PowerPoint, Excel
  • Working knowledge of the Internet
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Staff management
  • Marketing
  • Team oversight
  • Financial management
  • Staff hiring
  • Business development
  • Business launch
  • Business administration
  • Sales leadership
  • Employee development
  • Product branding
  • Sales management
  • Cost reduction
  • Budget development
  • Regulatory compliance
  • Talent development
  • Partnership development
  • Human resources
  • Sales strategy development
  • Crisis management
  • Social media control
  • Sales oversight
  • Profit and loss analysis
  • Profit and loss
  • Hiring and staffing
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Customer service management
  • Effective leader
  • Scheduling
  • Goal setting
  • Quality assurance
  • Inventory control
  • Inventory management
  • Business leadership
  • Inventory tracking and management
  • Purchasing and planning
  • Customer retention
  • Employee relations
  • Employee scheduling
  • Budget control
  • Staff training/development
  • Delegating work
  • Performance improvement
  • Sales strategies

Certification

Certified Master Cosmetologist

Certificate of Completion for Georgia Real Estate

Certificate of Completion and CDL/ Owner Operator

Affiliations

  • Professional Association of Georgia Educators (PAGE)
  • Albany Area Reading Council
  • Georgia Science Teachers Association
  • Kappa Alpha Psi Fraternity, Inc.
  • Albany Fashion Week
  • Monsters of Hip-Hop Dance Convention
  • TP USA Fun Committee Member

Training

  • Uptown Dance Studio/Dance Education/Monsters of Hip-Hop, June 2008- Present
  • GSTA National Science Conference Presenter, February 2012 Atlanta, Georgia
  • Science Workshop/Conference Presenter, March 2011 First Annual Science Conference Dougherty County School System
  • Kiddie College Albany State University
  • Student Teacher, January to May 2008 Lamar Reese Magnet School of Fine Arts, Albany, Georgia

Timeline

Customer Service Representative

Teleperformance USA
01.2013 - 2015

Academic Coach

Wesley Heights Elementary School
09.2012 - 12.2012

Teacher/Science Grade Chair

Lamar Reese Magnet School of Fine Arts
08.2008 - 09.2012

In-Store Coordinator/Customer Service Lead

Winn-Dixie
08.2000 - 09.2012

Educational Specialist - Educational Leadership and Administration

Albany State University

Master of Education - Early Childhood Education

Albany State University

Bachelor of Science - Early Childhood Education

Albany State University

Owner

Press’D Natural Hair Spa & Blow Dry Bar
2015 - Current

Graduate Certificate - Real Estate

Albany Technical College

Graduate Certificate - Commercial Truck Driving | Owner Operator

Albany Technical College

Graduate Certificate - Cosmetology

Albany Technical College

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