Phillip McCoy

• Developed and managed a team of 42 employees to ensure efficient organizational operations.
• Coordinated financial activities, budgeting, and forecasting for assigned departments.
• Implemented policies and procedures to ensure compliance with federal, state and local laws.
• Created and maintained reports on operational performance metrics.
• Monitored staff performance, provided feedback and conducted annual reviews.
• Provided guidance to departmental staff in resolving customer complaints.
• Analyzed data from multiple sources to identify trends and develop strategies for improvement.
• Assisted in developing strategic plans to meet organizational goals and objectives.
• Collaborated with other departments to improve interdepartmental communication.
• Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
• Maintained close relationships with key stakeholders while managing expectations.
• Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
• Developed department performance goals and methods for achieving milestones.
• Established budgets and tracked expenses to drive operational efficiency.
• Oversaw purchasing and inventory to retain physical assets.
• Prepared reports and presentations for executive leadership review.
• Facilitated team meetings to discuss progress and address challenges.

• Provided technical guidance to junior personnel on the operation of equipment and systems.
• Directed emergency response teams during times of crisis or natural disasters.
• Prepared reports regarding operational status for senior officers.
• Participated in strategic planning sessions to develop goals for upcoming missions.
• Provided training opportunities to enhance unit proficiency levels.
• Completed daily reporting to inform supervisors of work completed or incidents.
• Trained and supervised personnel in daily operations.
• Worked with higher-ranking officers to acquire new skills and knowledge.
• Trained, coached and mentored military units to improve readiness and training.
• Retired after 20-plus years of military service.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Maintained Applicant Tracking System records of all applicants.

**Recruiter For At Risk applicants in Homeless Shelters and State Facilities and various outreach centers.