Phillip McDowell

Premier Rental Purchase

Aurora, Il

10.2013 - Current

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Created schedules and monitored payroll to remain within budget.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments, and direction.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Enhanced operational performance by developing effective business strategies, systems and procedures.