Phillip McKown
Sales
Cape Coral,USA
Summary
Dynamic Territory Business Manager with a proven track record at Case Power & Equipment Florida, adept in leveraging customer service excellence and business analysis to drive territory expansion and sales growth. Excelled in team mentoring and strategic plan development, consistently meeting sales targets through innovative solutions and effective contract negotiations.
Overview
21
21
years of professional experience
Work History
Territory Business Manager
Case Power & Equipment Florida
Fort Myers, FL
09.2022 - Current
- Visited customer sites to deliver sales presentations and demonstrate products or services
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Leveraged data and analytics to make informed decisions and drive business improvements
- Identified and communicated customer needs to supply chain capacity and quality teams
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Automotive Sales Manager
Tamiami Hyundai/Genesis
Naples, FL
07.2014 - 09.2022
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Automotive Sales Consultant
Tamiami Hyundai/Genesis
Naples, FL
09.2009 - 07.2014
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services
- Answered telephone and email inquiries from potential customers
- Met customers on lot and in showroom to discuss available vehicles and options
- Prepared purchased vehicles and completed final delivery checks
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Built customer loyalty and retention by delivering excellent shopping experiences
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
Home Improvement Specialist
Erie Construction Mid West Inc.
Toledo, OH
11.2003 - 09.2009
- Interviewed clients to determine remodeling needs, budget and financing needs
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision
- Attracted customers and generated sales using promotional materials
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Located and targeted potential customers with successful cold-calling techniques
- Utilized persuasive sales techniques to convert leads into sales
Education
Bachelor of Science - Marketing And Business Management
Edison State College
Fort Myers, FLSkills
- Customer service
- Territory expansion
- Plan development
- Contract negotiations
- Goal setting
- Team mentoring
- Sales
- Sales management
- Territory management
- Business analysis and reporting
- Staff management
- Employee coaching and mentoring
U.S Army Disabled Veteran
1983-1995 101st Airborne Medically Retired
Timeline
Territory Business Manager
Case Power & Equipment Florida
09.2022 - Current
Automotive Sales Manager
Tamiami Hyundai/Genesis
07.2014 - 09.2022
Automotive Sales Consultant
Tamiami Hyundai/Genesis
09.2009 - 07.2014
Home Improvement Specialist
Erie Construction Mid West Inc.
11.2003 - 09.2009
Bachelor of Science - Marketing And Business Management
Edison State College