Phillip Mendoza III
State of Nebraska
Lincoln,USA
1
Certification
9
years of professional experience
IT professional with nearly 3 years of enterprise IT operations experience with the State of Nebraska. Strong background in network troubleshooting, incident response, service request management, and enterprise network support. Hands-on educational exposure to cybersecurity concepts including firewall rule configuration, VPN troubleshooting, and vulnerability scanning through academic and professional experience. Seeking to transition into a dedicated cybersecurity role within the OCIO Firewall Team.
Work History
IT Operations Analyst I / Network Technician
3 Years 1 Month- Respond to service requests and incident tickets in a large enterprise IT environment
- Troubleshoot network connectivity issues involving VLANs, IP addressing, switch ports, and physical cabling
- Use Fluke testing tools and switch diagnostics to isolate and resolve network issues
- Support VPN and Cisco VoIP troubleshooting efforts
- Monitor network activity and performance using SolarWinds
- Coordinate service request lifecycle including installation, documentation, and closure
- Document network changes and maintain accurate ticketing records
Maintenance Technician
4 Years 9 Months- Performed general maintenance and troubleshooting across residential properties
- Managed work orders and completed tasks within deadlines
Guest Advocate
10 Months- Provided customer service in a fast-paced retail environment
Education
Associate of Applied Science - Computer Information Technology
- Cum Laude | Dean’s List (5 semesters)
- GPA: 3.85
Skills
Networking: TCP/IP
DNS
DHCP
VLAN troubleshooting
IP addressing
switch port analysis
VPN troubleshooting
Cisco VoIP
Security & Monitoring: Firewall rule configuration
vulnerability scanning
incident response
network monitoring (SolarWinds)
access control fundamentals
IT Operations: Enterprise ticketing systems
service request management
network documentation
cable testing
Microsoft 365
customer support
Certification
- TestOut PC Pro Certified
- BICSI Installer 1 Certified
- CompTIA A+ Core 1
- CompTIA A+ Core 2 (In Progress)
Timeline
IT Operations Analyst I / Network Technician
State of Nebraska
06.2023 - CurrentRead More
Maintenance Technician
Mendoza Properties LLC
09.2018 - 06.2023Read More
Guest Advocate
Target
11.2017 - 09.2018Read More
Southeast Community College
Associate of Applied Science from Computer Information Technology
Read More