Phillip Moody
Darlington,County Durham
Summary
Dedicated professional with a strong foundation in customer service expertise and positive customer interaction. Demonstrates effective communication in retail environments, ensuring consistent and dependable performance. Skilled in time management and efficiency, with a collaborative team mindset that enhances customer interaction and engagement. Committed to delivering exceptional service while maintaining high standards of professionalism.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Store Assistant
AARADHYA LIMITED
Darlington, County Durham
2021.11 - Current
- Received deliveries timely, ensuring rapid shelf restocking.
- Coordinated with team members for smooth store operation.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Managed inventory effectively to prevent stock shortages.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Assisted customers, resulting in a positive shopping experience.
- Supported colleagues during peak hours for efficient checkout process.
- Ensured store cleanliness to enhance customer experience and maintain brand standards
- Carried out price checks accurately for correct billing at the till point.
- Completed opening and closing duties in line with established schedule.
- Arranged displays attractively, driving impulse purchases.
- Guided customers to locate products or alternative items.
- Monitored shop floor consistently to deter thefts and losses.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Ensured products' freshness by regularly checking and removing expired items.
Store Assistant
NEASHAM ROAD NEWS
Darlington, County Durham
2019.12 - 2021.11
- Received deliveries timely, ensuring rapid shelf restocking.
- Coordinated with team members for smooth store operation.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Managed inventory effectively to prevent stock shortages.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Assisted customers, resulting in a positive shopping experience.
- Supported colleagues during peak hours for efficient checkout process.
- Maintained store cleanliness for an appealing shopping environment.
- Carried out price checks accurately for correct billing at the till point.
- Completed opening and closing duties in line with established schedule.
- Arranged displays attractively, driving impulse purchases.
- Guided customers to locate products or alternative items.
- Monitored shop floor consistently to deter thefts and losses.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Ensured products' freshness by regularly checking and removing expired items.
Catering Assistant
TOTALLY DELICIOUS LTD
Darlington, County Durham
2019.06 - 2019.07
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Implemented proper storage practices, reducing food wastage.
- Complied with food safety regulations.
- Oversaw food preparation, maintaining high quality standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Washed, peeled and chopped vegetables to be used in dishes.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
Catering Assistant
CH & CO CATERING LIMITED
Darlington, County Durham
2018.09 - 2019.06
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Implemented proper storage practices, reducing food wastage.
- Complied with food safety regulations.
- Oversaw food preparation, maintaining high quality standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Washed, peeled and chopped vegetables to be used in dishes.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
Catering Assistant
Alexander Macmurray Catering LTD
Darlington, County Durham
2018.06 - 2018.08
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Implemented proper storage practices, reducing food wastage.
- Complied with food safety regulations.
- Oversaw food preparation, maintaining high quality standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Washed, peeled and chopped vegetables to be used in dishes.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
Paperboy
NEASHAM ROAD NEWS
Darlington, County Durham
2012.06 - 2018.06
- Provided polite, friendly service to customers when dropping off newspapers.
- Took on additional rounds to cover for staff absences.
- Followed delivery instructions exactly to meet customer requests.
- Sorted and differentiated types of newspapers.
- Completed sorting and delivery tasks in line with target timeframes.
- Notified management of any complaints or missing items.
- Maintained good local area knowledge to assist in planning efficient, cost-effective delivery routes.
- Picked up papers from newsagents at agreed times.
- Interacted with new and regular customers.
- Assisted with sorting of papers at shop prior to commencing daily deliveries.
Education
City & Guilds Level 3 Catering - Catering
Darlington College
Darlington 2017.09 - 2018.07
City & Guilds Level 2 Catering - Catering
Darlington College
Darlington 2016.09 - 2017.07
City & Guilds Level 2 Food Safety In Catering - Catering
Darlington College
Darlington 2016.09 - 2017.07
City & Guilds Level 2 Food Safety In Catering - Catering
Darlington College
Darlington 2015.09 - 2016.07
City & Guilds Level 1 Catering - Catering
Darlington College
Darlington 2015.09 - 2016.07
Princes Trust Team Programme - Employment, Teamwork and Community Skills
Princes Trust
Darlington 2019.09 - 2019.12
BTEC Sport Level 2 - Sport
St Aidan's Church of England Academy
Darlington 2013.09 - 2015.07
Maths - Maths
St Aidan's Church of England Academy
Darlington 2013.09 - 2015.07
Skills
- Positive Customer Interaction
- Customer Service Expertise
- Effective communication in retail environments
- Consistent and dependable performance
- Effective time-management
- Time Management and Efficiency
- Customer Interaction and Engagement
- Collaborative team mindset
Timeline
Store Assistant
AARADHYA LIMITED
2021.11 - Current
Store Assistant
NEASHAM ROAD NEWS
2019.12 - 2021.11
Princes Trust Team Programme - Employment, Teamwork and Community Skills
Princes Trust
2019.09 - 2019.12
Catering Assistant
TOTALLY DELICIOUS LTD
2019.06 - 2019.07
Catering Assistant
CH & CO CATERING LIMITED
2018.09 - 2019.06
Catering Assistant
Alexander Macmurray Catering LTD
2018.06 - 2018.08
City & Guilds Level 3 Catering - Catering
Darlington College
2017.09 - 2018.07
City & Guilds Level 2 Catering - Catering
Darlington College
2016.09 - 2017.07
City & Guilds Level 2 Food Safety In Catering - Catering
Darlington College
2016.09 - 2017.07
City & Guilds Level 2 Food Safety In Catering - Catering
Darlington College
2015.09 - 2016.07
City & Guilds Level 1 Catering - Catering
Darlington College
2015.09 - 2016.07
BTEC Sport Level 2 - Sport
St Aidan's Church of England Academy
2013.09 - 2015.07
Maths - Maths
St Aidan's Church of England Academy
2013.09 - 2015.07
Paperboy
NEASHAM ROAD NEWS
2012.06 - 2018.06