Phillip Moody
Darlington,County Durham
Summary
Dedicated professional with a strong foundation in customer service expertise and positive customer interaction. Demonstrates effective communication in retail environments, ensuring consistent and dependable performance. Skilled in time management and efficiency, with a collaborative team mindset that enhances customer interaction and engagement. Committed to delivering exceptional service while maintaining high standards of professionalism.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Store Assistant
AARADHYA LIMITED
Darlington, County Durham
11.2021 - Current
- Received deliveries timely, ensuring rapid shelf restocking.
- Coordinated with team members for smooth store operation.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Managed inventory effectively to prevent stock shortages.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Assisted customers, resulting in a positive shopping experience.
- Supported colleagues during peak hours for efficient checkout process.
- Ensured store cleanliness to enhance customer experience and maintain brand standards
- Carried out price checks accurately for correct billing at the till point.
- Completed opening and closing duties in line with established schedule.
- Arranged displays attractively, driving impulse purchases.
- Guided customers to locate products or alternative items.
- Monitored shop floor consistently to deter thefts and losses.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Ensured products' freshness by regularly checking and removing expired items.
Store Assistant
NEASHAM ROAD NEWS
Darlington, County Durham
12.2019 - 11.2021
- Received deliveries timely, ensuring rapid shelf restocking.
- Coordinated with team members for smooth store operation.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Managed inventory effectively to prevent stock shortages.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Assisted customers, resulting in a positive shopping experience.
- Supported colleagues during peak hours for efficient checkout process.
- Maintained store cleanliness for an appealing shopping environment.
- Carried out price checks accurately for correct billing at the till point.
- Completed opening and closing duties in line with established schedule.
- Arranged displays attractively, driving impulse purchases.
- Guided customers to locate products or alternative items.
- Monitored shop floor consistently to deter thefts and losses.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Ensured products' freshness by regularly checking and removing expired items.
Catering Assistant
TOTALLY DELICIOUS LTD
Darlington, County Durham
06.2019 - 07.2019
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Implemented proper storage practices, reducing food wastage.
- Complied with food safety regulations.
- Oversaw food preparation, maintaining high quality standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Washed, peeled and chopped vegetables to be used in dishes.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
Catering Assistant
CH & CO CATERING LIMITED
Darlington, County Durham
09.2018 - 06.2019
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Implemented proper storage practices, reducing food wastage.
- Complied with food safety regulations.
- Oversaw food preparation, maintaining high quality standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Washed, peeled and chopped vegetables to be used in dishes.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
Catering Assistant
Alexander Macmurray Catering LTD
Darlington, County Durham
06.2018 - 08.2018
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Implemented proper storage practices, reducing food wastage.
- Complied with food safety regulations.
- Oversaw food preparation, maintaining high quality standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Washed, peeled and chopped vegetables to be used in dishes.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
Paperboy
NEASHAM ROAD NEWS
Darlington, County Durham
06.2012 - 06.2018
- Provided polite, friendly service to customers when dropping off newspapers.
- Took on additional rounds to cover for staff absences.
- Followed delivery instructions exactly to meet customer requests.
- Sorted and differentiated types of newspapers.
- Completed sorting and delivery tasks in line with target timeframes.
- Notified management of any complaints or missing items.
- Maintained good local area knowledge to assist in planning efficient, cost-effective delivery routes.
- Picked up papers from newsagents at agreed times.
- Interacted with new and regular customers.
- Assisted with sorting of papers at shop prior to commencing daily deliveries.
Education
City & Guilds Level 3 Catering - Catering
Darlington College
Darlington 09.2017 - 07.2018
City & Guilds Level 2 Catering - Catering
Darlington College
Darlington 09.2016 - 07.2017
City & Guilds Level 2 Food Safety In Catering - Catering
Darlington College
Darlington 09.2016 - 07.2017
City & Guilds Level 2 Food Safety In Catering - Catering
Darlington College
Darlington 09.2015 - 07.2016
City & Guilds Level 1 Catering - Catering
Darlington College
Darlington 09.2015 - 07.2016
Princes Trust Team Programme - Employment, Teamwork and Community Skills
Princes Trust
Darlington 09.2019 - 12.2019
BTEC Sport Level 2 - Sport
St Aidan's Church of England Academy
Darlington 09.2013 - 07.2015
Maths - Maths
St Aidan's Church of England Academy
Darlington 09.2013 - 07.2015
Skills
- Positive Customer Interaction
- Customer Service Expertise
- Effective communication in retail environments
- Consistent and dependable performance
- Effective time-management
- Time Management and Efficiency
- Customer Interaction and Engagement
- Collaborative team mindset
Timeline
Store Assistant
AARADHYA LIMITED
11.2021 - Current
Store Assistant
NEASHAM ROAD NEWS
12.2019 - 11.2021
Princes Trust Team Programme - Employment, Teamwork and Community Skills
Princes Trust
09.2019 - 12.2019
Catering Assistant
TOTALLY DELICIOUS LTD
06.2019 - 07.2019
Catering Assistant
CH & CO CATERING LIMITED
09.2018 - 06.2019
Catering Assistant
Alexander Macmurray Catering LTD
06.2018 - 08.2018
City & Guilds Level 3 Catering - Catering
Darlington College
09.2017 - 07.2018
City & Guilds Level 2 Catering - Catering
Darlington College
09.2016 - 07.2017
City & Guilds Level 2 Food Safety In Catering - Catering
Darlington College
09.2016 - 07.2017
City & Guilds Level 2 Food Safety In Catering - Catering
Darlington College
09.2015 - 07.2016
City & Guilds Level 1 Catering - Catering
Darlington College
09.2015 - 07.2016
BTEC Sport Level 2 - Sport
St Aidan's Church of England Academy
09.2013 - 07.2015
Maths - Maths
St Aidan's Church of England Academy
09.2013 - 07.2015
Paperboy
NEASHAM ROAD NEWS
06.2012 - 06.2018
Similar Profiles
Priyanshi KumariPriyanshi Kumari
Volunteer at Awantika and aaradhya education societyVolunteer at Awantika and aaradhya education society
Suraj KumarSuraj Kumar
Software Test Engineer Trainee at Aaradhya Brilliance CenterSoftware Test Engineer Trainee at Aaradhya Brilliance Center
MAYURESH ADSULEMAYURESH ADSULE
Hotel Manager at HOTEL AARADHYAHotel Manager at HOTEL AARADHYA
Esther YatesEsther Yates
IN and Emotional Guidance Support Junior School at North London Collegiate School JejuIN and Emotional Guidance Support Junior School at North London Collegiate School Jeju
Aiden Silman-KellyAiden Silman-Kelly
Golf Coach at Private LessonsGolf Coach at Private Lessons