Phillip Patterson
New York,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Fairview Nursing Home
12.2022 - Current
- Managed over 100 inbound and outbound phone calls and inquiries daily. Routes calls and messages within the practice management system to appropriate staff.
- Responsible for triaging calls for various sub-specialties/modalities, requiring proficiency in each.
- Schedules and/or reschedules patient appointments within the practice.
- Collects new patient records as applicable.
- Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
- Maintains clinicians’ administrative and/or clinical/surgical schedules/calendars as needed.
- Coordinating the resident referral and approval process in an efficient manner
- Establishing & maintaining relationships with local hospitals, physicians & community organizations for the purpose of generating consistent admissions to the facility
- Understand the admissions process including policy, procedures, assessments & paperwork requirements
- Support the facility's PR to generate a positive image & encourage word-of-mouth referrals
- Maintain knowledge of regulations governing Medicare/Medicaid/Managed Care reimbursement processes
- Communicate special needs of new admissions to staff to ensure a smooth transition
- Provide appointments for facility presentations and on-site tours
- Obtain and update authorizations
- Manages patient chart process to ensure that information is inputted and scanned properly.
- Assists with special projects as assigned
Patient Liasion
Terrence Cardinal Cook Health Care Center
03.2018 - 12.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Promoted patient advocacy by identifying barriers to care access and recommending appropriate resources or interventions.
- Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
- Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
Bachelor of Science - Communications
Saint John's University (NY)
New York05.2019
Advanced Regents Diploma -
Bishop Loughlin Memorial High School
New York, NY06.2012
Skills
- Interpersonal
- Resourcefulness
- Customer Service
- Microsoft Office
- Ability to communicate in a clear and concise manner, verbally and writing
- Prioritizing
- Organized
- Detail Oriented
- Client Focused
- Proficient Communication
- Hospitality
- Client Relations
- Data Verification
- Strong Organization
Timeline
Admissions Coordinator
Fairview Nursing Home
12.2022 - Current
Patient Liasion
Terrence Cardinal Cook Health Care Center
03.2018 - 12.2022
Bachelor of Science - Communications
Saint John's University (NY)
Advanced Regents Diploma -
Bishop Loughlin Memorial High School
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