Hotel Front Office Receptionist
Park Hyatt Aviara Resort
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.
- Provided knowledgeable recommendations on local attractions, dining options, and transportation services to enhance guests overall experience during their stay.
- Supported marketing initiatives by collecting guest feedback on their stays, aiding in continuous improvement efforts for the property's services and offerings.
- Ensured accurate record-keeping of guest information within the hotel's database system to facilitate efficient future reservations and personalized experiences upon return visits.
- Developed strong relationships with guests, resulting in repeat business and positive online reviews.
- Prepared reports on guest satisfaction levels and other metrics.
