Phillip Randall

Luxury Service | Sales & Operations Leadership | Wine & Beverage Expertise Former Ritz-Carlton Food & Beverage Manager and Chief Operating Officer with 10+ years of experience leading teams, driving revenue, and delivering premium guest experiences across hospitality and wine industries. Proven record of increasing top-line sales, building high-performing teams, and enhancing customer satisfaction in luxury settings. Seeking to bring this expertise back to the Marriott brand in a senior sales or operational leadership role. Chief Officer with several years of company oversight. Committed to cost-effective resource management and performance quality to achieve successful outcomes. Promotes accountability and sets measurable goals to maximize staff productivity.

Available upon request

Former Ritz-Carlton F&B Manager and winery COO with 10+ years of luxury service, sales leadership, and multi-entity operations experience. I’ve led \$7M+ organizations, scaled wine clubs, and built exceptional guest experiences from wine country to 5-star resorts — even navigating California’s COVID-era OSHA restrictions while growing revenue. Completed Forbes 5-Star training at the Ritz-Carlton Rancho Mirage, helping the property come within 5 points of its 5-Star designation. I’m now seeking to bring my passion for hospitality and business growth back to a brand I respect deeply: Marriott.

Dear Hiring Manager, I am writing to express my sincere interest in the Sales Executive position at Marriott. With a foundation built at the Ritz-Carlton Rancho Mirage and over a decade of leadership in luxury hospitality and wine operations, I bring a proven ability to drive revenue, cultivate guest relationships, and lead high-performance teams. At Robert Renzoni Vineyards, I served as Chief Operating Officer overseeing a multi-entity hospitality operation that grew annual revenues from \$2.5M to over \$7M. My strategic leadership extended beyond sales into branding, marketing, and team development. Notably, I scaled our wine club membership from 3,400 to over 5,500 while successfully navigating strict California OSHA regulations during the pandemic. Prior to that, at the Ritz-Carlton, I led food & beverage operations across multiple outlets, increasing profitability and helping the property come within 5 points of its Forbes 5-Star rating goal. These experiences have shaped my approach to sales: one grounded in personalized service, attention to detail, and delivering value that guests remember. I would be honored to bring this perspective to Marriott, a brand that has long exemplified excellence in hospitality. Thank you for your consideration. I would welcome the opportunity to speak further about how I can contribute to Marriott’s continued success. Warm regards, Phillip Randall\ Phillip.Randall@cttconsulting.com | 760.899.6234