Phillip Rangel
Ponder,TX
Summary
Accomplished professional with a proven track record at Air General, enhancing cargo processing efficiency and fostering client loyalty through exceptional service delivery. Expert in logistics planning and problem-solving, I have significantly contributed to streamlined operations and improved brand awareness. Skilled in both guest services and shipping documentation, my approach has always been to exceed expectations and drive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Air General
10.2021 - Current
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
- Stayed up-to-date on changes in industry regulations, adapting processes accordingly to maintain compliance.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Examined cargo and freight shipments to check goods' condition.
Marketing Manager
Cantex
01.2015 - 09.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
High School Diploma -
Plano Senior High
Plano, TX06.2010
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Shipping Documentation
- Hazardous Materials Regulations
- Logistics Planning
Timeline
Front Desk Agent
Air General
10.2021 - Current
Marketing Manager
Cantex
01.2015 - 09.2021
High School Diploma -
Plano Senior High
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