Phillip Ray
Washington,DC
Summary
Experienced Director of Operations with a proven track record in optimizing systems, managing large-scale transactions, and leading high-performing teams. At Kay Houghton & Associates | eXp Realty, I contributed to scaling one of the top real estate teams in Arlington County, overseeing $75M+ in annual sales volume. Skilled in document management, compliance, and process improvement to enhance efficiency and drive business growth. Known for streamlining operations and fostering team success, I bring a proactive, solutions-oriented approach to ensure seamless client experiences and support strategic business objectives.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Director of Operations
Kay Houghton & Associates
Arlington, VA
01.2020 - 08.2024
- Coordinated property listings and prepared marketing materials to promote listed properties.
- Communicated regularly with clients, agents, and stakeholders to provide updates on listing activity.
- Scheduled property showings and collected feedback from potential buyers and agents.
- Ensured all necessary paperwork and disclosures were completed accurately and in a timely manner.
- Maintained organized files and documentation for all listed properties.
- Weekly coordination of team open houses and uploading them on Bright MLS.
Project Manager
Roost DC
Washington, DC
05.2019 - 11.2019
- Coordinated property maintenance, renovations, and improvement projects to meet quality standards and deadlines.
- Streamlined processes by coordinating between maintenance crews, contractors, and vendors.
- Maintained strong relationships with property owners by providing updates and exceptional service.
- Supervised a team of maintenance professionals and administrative staff.
- Negotiated contracts and managed partnerships with external service providers.
- Ensured projects adhered to regulations and company policies.
Director of Operations & Property Management
Citylights Realty Group
Washington, DC
08.2018 - 03.2019
- Coordinated property listings for residential and commercial properties.
- Prepared and reviewed legal documents related to property listings.
- Maintained accurate property listings on various platforms.
- Scheduled property photo shoots, virtual tours, and staging.
- Communicated regularly with clients, agents, and stakeholders.
- Ensured all necessary paperwork and disclosures were completed accurately and in a timely manner.
Marketing & Operations Director
Sky Group
Bethesda, MD
07.2017 - 06.2018
- Led strategic marketing initiatives to drive brand recognition and promote property listings through various digital marketing channels.
- Implemented operational improvements to enhance efficiency and client service, including the integration of CRM systems and workflow automation tools.
- Collaborated with cross-functional teams to ensure seamless communication and coordination across all real estate transactions.
- Developed personalized marketing materials and communication plans to enhance client experiences.
- Conducted thorough market analysis to inform pricing strategies and identify emerging trends to support sales efforts.
- Standardized marketing collateral and fostered relationships with local media outlets and community organizations to strengthen brand presence.
Chief Marketing Officer & Real Estate Advisor
United Dental Group
Washington, DC
11.2016 - 06.2017
- Led marketing initiatives to drive brand awareness and growth in new markets.
- Developed and executed advertising campaigns, promotional events, and digital marketing strategies.
- Advised on strategic real estate expansion by analyzing market trends and identifying optimal locations.
- Collaborated with key stakeholders to ensure brand standards were met in new clinic locations.
- Crafted messaging and branding guidelines to resonate with target audiences in the healthcare sector.
- Negotiated contracts with marketing agencies, vendors, and service providers to optimize budgets and deliver high-quality results.
Operations, Marketing & Managing Director
Bediz Group, LLC
Washington, DC
07.2013 - 06.2016
- Implemented strategic operational systems and processes to enhance efficiency and productivity.
- Developed and executed innovative marketing campaigns to showcase properties and attract diverse clientele.
- Cultivated strong client relationships by providing personalized service and expert guidance throughout transactions.
- Identified and pursued new market opportunities to expand the client base through networking and partnerships.
- Managed budgeting, financial reporting, and resource allocation to ensure financial health and sustainability.
- Actively engaged in real estate transactions utilizing comprehensive market knowledge to achieve successful outcomes.
Education
Bachelor's of Science - Business Administration
12.2010
Skills
- Branding
- Business Development
- Digital Marketing
- Social Media Marketing
- Public Relations
- Marketing Strategy Development
- Search Engine Marketing (SEM)
- Search Engine Optimization (SEO)
- Google Ads
- LinkedIn Marketing
- Event Planning
- Project Management
- Operations Management
- CRM Systems
- Workflow Automation
- Team Leadership
- Time Management
- Supervisory Skills
- Process Improvement
- Financial Planning
- Real Estate Transactions
- Property Management
- Residential Real Estate
- Commercial Real Estate
- Fair Housing Regulations
- Real Estate Marketing
- Rental Real Estate
- Client Relations
- Microsoft Office (Word, Excel, PowerPoint)
- QuickBooks
- Google Workspace
- Web Project Management
Certification
- Real Estate License
- Google Ads Certification
- LinkedIn Marketing Solutions Fundamentals
- Google Workspace Certification
Timeline
Director of Operations - Kay Houghton & Associates
01.2020 - 08.2024
Project Manager - Roost DC
05.2019 - 11.2019
Director of Operations & Property Management - Citylights Realty Group
08.2018 - 03.2019
Marketing & Operations Director - Sky Group
07.2017 - 06.2018
Chief Marketing Officer & Real Estate Advisor - United Dental Group
11.2016 - 06.2017
Operations, Marketing & Managing Director - Bediz Group, LLC
07.2013 - 06.2016
South College - Bachelor's of Science, Business Administration
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