Phillip Reed
Houston,TX
Summary
Dynamic Operations and Office Manager at Trash It Services, LLC, skilled in optimizing operational efficiency and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Office Manager
Trash It Services, LLC
Houston, TX
07.2024 - Current
- Managed office inventory and placed supply orders to ensure adequate stock levels.
- Oversaw organization of correspondence while answering and forwarding calls efficiently.
- Facilitated team activities to strengthen camaraderie and enhance workplace culture.
- Responded to customer inquiries via phone and email with professionalism and accuracy.
- Administered payroll processes, maintaining precise employee documentation.
- Implemented company protocols to promote smooth daily operations across departments.
- Elevated customer satisfaction ratings by resolving client and case issues promptly.
- Produced accurate, detailed reports on project activities in a timely manner.
Director of Operations
The Multicultural Center
Webster, TX
02.2020 - 07.2024
- Provided leadership and guidance to subordinate managers and supervisors.
- Resolved customer service issues promptly, ensuring high customer satisfaction levels.
- Developed and executed operational strategies that improved efficiency and reduced costs.
- Formulated and enforced operational policies to enhance overall efficiency.
- Analyzed data trends to identify potential risks and opportunities in operations.
- Established strategic relationships with clients to foster long-term partnerships.
- Implemented effective business strategies that increased revenue and expanded market presence.
- Negotiated contracts with suppliers to secure best value pricing options.
Operations Coordinator
CAIR-Houston
Houston, TX
06.2018 - 01.2020
- Executed implementation of community programs, fundraisers, and workshops to boost visibility.
- Developed operational policies to enhance efficiency across all departments.
- Oversaw administrative operations and managed finance, HR, technology, and IT support for projects.
- Optimized resource allocation for responsible usage of organizational assets.
- Prepared budgets based on projected operational costs.
- Coordinated logistics and resources to ensure project deadlines and budget constraints were met.
- Led strategic initiatives to improve organizational performance.
- Monitored key performance indicators and recommended strategies for ongoing improvement.
Administrator
CLIC
Houston, TX
10.2015 - 05.2018
- Developed presentations using Microsoft PowerPoint for management team meetings.
- Implemented strategies to capitalize on emerging opportunities.
- Ensured accurate completion of paperwork ahead of submission deadlines.
- Introduced innovative software solutions to enhance overall office productivity.
- Maintained organized filing system for critical documents, including contracts and invoices.
- Executed basic bookkeeping by reconciling accounts receivable and payable.
- Processed payroll while managing employee records and ensuring legal compliance.
- Assessed company operations for adherence to safety standards.
Asset Protection Detective
Macy's
Friendswood, TX
02.2015 - 10.2015
- Conducted regular patrols and surveillance, deterring theft and security threats.
- Collaborated with law enforcement to investigate incidents and apprehend suspects.
- Prepared comprehensive reports on security incidents and improvement recommendations.
- Executed audits of store security, including scheduled alarm system testing.
- Responded promptly to alarms, addressing medical incidents and disturbances.
- Maintained accurate logs of security activities and incidents.
- Investigated internal and external cases of theft, fraud, and shoplifting.
- Addressed emergency conditions calmly, ensuring safety from hazards.
Loss Prevention Officer
Kohls
Houston, TX
01.2014 - 01.2015
- Monitored security systems, including CCTV and alarm systems, to ensure safety compliance.
- Implemented loss prevention policies to minimize risks and enhance security protocols.
- Conducted internal investigations into employee theft and misconduct incidents.
- Provided guidance on security best practices to staff members.
- Detected and apprehended shoplifters while maintaining detailed reports for management.
Education
Some College (No Degree) -
University of Wisconsin-Fox Valley
Menasha, WISome College (No Degree) -
University of Wisconsin-Oshkosh
Oshkosh, WISkills
- Inventory management
- Customer service
- Operational efficiency
- Project and event planning
- Risk assessment
- Data entry
- Surveillance and security
- Partnership development
- Business development
- Payroll administration
- Bookkeeping
- Office management
- Contract negotiation
- Excellent communication
References
Available Upon Request
Timeline
Office Manager
Trash It Services, LLC
07.2024 - Current
Director of Operations
The Multicultural Center
02.2020 - 07.2024
Operations Coordinator
CAIR-Houston
06.2018 - 01.2020
Administrator
CLIC
10.2015 - 05.2018
Asset Protection Detective
Macy's
02.2015 - 10.2015
Loss Prevention Officer
Kohls
01.2014 - 01.2015
Some College (No Degree) -
University of Wisconsin-Fox Valley
Some College (No Degree) -
University of Wisconsin-Oshkosh