Phillip Reineke II
North Ogden,UT
Summary
Utilizes strategic planning and market analysis to enhance sales performance. Track record of fostering strong vendor relationships and negotiating favorable terms.
Results-driven retail professional prepared for challenges and responsibilities of Merchant role. Adept at strategic planning and implementing merchandising strategies that optimize product placement and sales performance. Known for strong team collaboration, adaptability to changing market conditions, and keen eye for detail that ensures inventory accuracy and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Merchant Services Relationship Manager
Bank Of Utah
09.2022 - Current
- Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Tracked key metrics and developed spreadsheets and data models.
- Conduct professional meetings with potential new customers and explain why the product is worth switching over to or adopting to expand the portfolio.
- Enhanced customer retention by doing annual reviews with existing portfolio to make sure we are achieving their goals.
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
Treasury Management Administrative Assistant
Bank Of Utah
09.2021 - 09.2022
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Generate secure documents for customers to sign to open banking services.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Personal Banker
Wells Fargo
10.2019 - 03.2021
- Monitored accuracy of customer information in system.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Promoted financial products by maintaining excellent service offering knowledge.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Teller
Wells Fargo
09.2017 - 10.2019
- Referred customers to other banking departments for specialized services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
Education
Bachelor of Science - Public Health
Oregon State University
07.2016
Skills
- Integrated Marketing
- Pricing strategy
- Negotiation expertise
- Brand awareness
- Marketing techniques
- Customer relationship
- Goal orientation
- Sales reporting
- Customer service
- Relationship building
- Price structuring
- Customer trend analysis
Timeline
Merchant Services Relationship Manager
Bank Of Utah
09.2022 - Current
Treasury Management Administrative Assistant
Bank Of Utah
09.2021 - 09.2022
Personal Banker
Wells Fargo
10.2019 - 03.2021
Teller
Wells Fargo
09.2017 - 10.2019
Bachelor of Science - Public Health
Oregon State University
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