Phillip R. Flanagan
Chicago,IL
Summary
Reliable and alert professional with strong public interaction, crowd management, and conflict resolution skills seeking a part-time Security Officer position at Wintrust Arena. Experienced in maintaining secure environments, providing exceptional guest services, and ensuring compliance with venue policies. Proven ability to remain composed under pressure, respond to incidents swiftly, and operate effectively in high-traffic, public-facing environments.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
Chicago, IL
02.2025 - Current
- Demonstrated strong route planning and situational awareness in varied neighborhoods.
- Delivered items safely and professionally, maintaining direct communication with customers.
- Followed safety protocols and company policy while navigating urban environments.
- Worked independently with personal accountability and excellent time management.
Event Planner
Red Level Entertainment
Chicago, IL
08.2021 - 01.2025
- Maintained security awareness while engaging with guests in high-traffic public venues.
- Represented clients professionally during events, ensuring crowd flow and monitoring for disturbances.
- Supported onsite safety during public activations, assisting with setup and crowd interaction.
- Observed venue behavior and reported potential safety issues to supervisors.
Project Manager
Marcus Graham Project
Virtual
04.2021 - 06.2021
- Coordinated cross-functional teams, practicing proactive risk management and communication.
- Managed timelines and task accountability in high-pressure virtual event environments.
- Applied leadership skills to ensure smooth project execution and stakeholder coordination.
Education
B.S. - Marketing, Strategic Communication
Hampton University
Hampton, VA12.2020
Skills
- Conflict Resolution & De-escalation
- Crowd Management & Event Security Awareness
- Incident Reporting & Policy Compliance
- Public Safety & Emergency Procedures
- Strong Verbal and Written Communication
- Customer Service & Complaint Resolution
- Valid Driver’s License
- Clean Background Check
- PERC Card – Illinois Permanent Employee Registration Card (Active)
Timeline
Delivery Driver
DoorDash
02.2025 - Current
Event Planner
Red Level Entertainment
08.2021 - 01.2025
Project Manager
Marcus Graham Project
04.2021 - 06.2021
B.S. - Marketing, Strategic Communication
Hampton University
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