Phillip Rice
Summerville,South Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Courier/Delivery Driver
Moore & Van Allen PLLC.
08.2017 - 04.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Drove safely at all times to avoid accidents and harm.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Assistant Store Manager
Value Pawn & Jewelry
01.2013 - 07.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
STG Mk 116 Tech
US Navy
06.2009 - 12.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Held armed watch and roving detail on board ship and shore.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Department Manager
Lowes Home Improvment
02.2005 - 06.2009
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Information Technology
Keiser University
Jacksonville, FL11.2013
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Excellent driving skills
- Package handling
- Clean Driving Record
- Valid Driver's License
- GPS and route planning
- Route Planning
- Heavy Lifting
- Package pickup and delivery
- Attention to confidentiality
- GPS Navigation
- Smartphone Usage
- Payment Collection
- Documentation
- Loading and unloading
Timeline
Courier/Delivery Driver
Moore & Van Allen PLLC.
08.2017 - 04.2024
Assistant Store Manager
Value Pawn & Jewelry
01.2013 - 07.2017
STG Mk 116 Tech
US Navy
06.2009 - 12.2011
Department Manager
Lowes Home Improvment
02.2005 - 06.2009
Associate of Science - Information Technology
Keiser University
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