Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Phillip Robertson

Princeton

Summary

Automotive body and mechanical professional with over 5 years of experience in automotive service and logistics, including a successful tenure at Lupient Kia of Milwaukee. Proven expertise in claims investigation and contract negotiation, coupled with exceptional problem-solving and communication skills. Committed to enhancing customer satisfaction and operational efficiency while managing business operations effectively.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Owner/Operator

P&R LogisƟcs LLC
McKinney
10.2022 - Current
  • Own and operate a commercial dump truck for material transportation.
  • Deliver materials, including sand, gravel, stone, river rock, dirt, and concrete haul-away, to job sites.
  • Maintain company equipment to ensure safety and efficiency.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Negotiated contracts with clients for products or services rendered by the company.

Express Service Advisor

Lupient Kia of Milwaukee
Glendale
07.2021 - Current
  • Greet customers in the service drive and perform vehicle walk-arounds
  • Assess customer needs and recommend proper services based on mileage and manufacturer guidelines
  • Coordinate with lube technicians and main shop technicians to ensure Ɵmely service compleƟon
  • Maintain high Customer Satisfaction Index (CSI) ratings through excellent service and communication.
  • Apply a basic understanding of insurance policies, the industry, and internal company processes.
  • Investigate various aspects of auto claims, including coverage, liability, and damages, with limited discretion.
  • Review, evaluate, and negotiate basic injury claims related to auto service when applicable.
  • Identify and recognize body parts of a vehicle, and assess potential property damage.
  • Determine subrogation or fraud potential, and recommend appropriate handling measures.

New Account Installer - First Aid and Safety

Cintas
Menomonee Falls
04.2021 - 08.2021
  • Installed first aid kits, cabinets, eye wash stations, and AED devices for new accounts.
  • Managed installations efficiently while maintaining a high standard of safety compliance.
  • Operated the company's high-top van using a provided gas card.

Service Advisor

Lexus of Milwaukee
Milwaukee
08.2020 - 04.2021
  • Verified warranty and service contract coverage by reviewing customer records
  • Developed service esƟmates by calculaƟng costs for materials, labor, and deducƟbles
  • Maintained automoƟve records and documented service acƟons
  • Enhanced company reputaƟon through excellent customer service and problem resoluƟon

Express Lube Advisor

Sommers AutomoƟve
Mequon
09.2015 - 01.2020
  • Provided professional customer service in the service drive
  • Recommended maintenance services based on mileage and vehicle condiƟon
  • Worked closely with lube technicians and main shop technicians to streamline operaƟons
  • Consistently achieved high CSI survey raƟngs

Service Writer

Amato Dealership
Glendale
12.2012 - 08.2015
  • Assisted customers by diagnosing vehicle issues and recommending appropriate services
  • Reviewed warranty and service contract provisions to ensure proper coverage
  • EsƟmated repair costs and communicated them to customers
  • Maintained detailed records of automoƟve services performed

Express Lube Manager

Bergstrom Chevrolet
04.2004 - 06.2012
  • Managed employee producƟvity, procedures, and performance in the express lube department
  • Handled scheduling, training, mentoring, and disciplinary acƟons for employees
  • Ensured proper maintenance and cleanliness of service areas
  • Managed inventory and performed daily reconciliaƟons and deposits

Route Sales Driver

Coca-Cola
02.2001 - 01.2003
  • Operated a commercial vehicle and maintained a CDL Class B license
  • Delivered products, stocked items on shelves, and processed customer payments
  • Maintained strong relaƟonships with customers and introduced new product offerings

Education

High School Diploma -

Milwaukee Area Technical College
Mequon, WI
01.2009

Skills

  • Automotive Repair & Maintenance
  • Insurance Policy Analysis
  • Claims Investigation and Evaluation
  • Fraud Detection and Subrogation
  • Basic Math and Financial Reconciliation
  • Contract negotiation
  • Effective communication
  • Recruiting and hiring
  • Business operations management

Certification

  • Driver's License
  • CDL Class B - 3 years of experience operating commercial vehicles.
  • Licensed Adjuster - All Lines (Texas)

Additional Information

Experienced in delivering parts for automotive departments., Familiar with operating various company vehicles for service and logistics., Strong track record in maintaining high customer satisfaction ratings.

Timeline

Owner/Operator

P&R LogisƟcs LLC
10.2022 - Current

Express Service Advisor

Lupient Kia of Milwaukee
07.2021 - Current

New Account Installer - First Aid and Safety

Cintas
04.2021 - 08.2021

Service Advisor

Lexus of Milwaukee
08.2020 - 04.2021

Express Lube Advisor

Sommers AutomoƟve
09.2015 - 01.2020

Service Writer

Amato Dealership
12.2012 - 08.2015

Express Lube Manager

Bergstrom Chevrolet
04.2004 - 06.2012

Route Sales Driver

Coca-Cola
02.2001 - 01.2003

High School Diploma -

Milwaukee Area Technical College
Phillip Robertson