Phillip Robinson
Culloden,WV
Summary
Experienced Professional sales manager with significant experience in retail operations, team leadership, and customer satisfaction. Utilizes strategic planning to streamline operations and enhance productivity. Knowledge of effective inventory management and customer engagement techniques.
Proven track record in driving sales growth, optimizing inventory management, and enhancing customer satisfaction. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in staff training, conflict resolution, and strategic planning. Reliable, results-oriented leader with excellent communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Sales Associate
Sprint
07.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Sales Associate
Bill Cole Automall
05.2019 - 04.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Store Manager
American Freight Furniture and Mattress
02.2015 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Hvac - HVAC
COllins Career Center
Chesepeake, OH05-2014
High School Diploma -
Fairland High School
Proctorville, OH05-2014
Skills
- Multitasking and organization
- Problem-solving skills
- Upselling
- Operations management
- Inventory management
- Sales strategies
- Training and Mentoring
- Outstanding communication skills
- Team leadership and coaching
- Shift scheduling
- POS systems
- Work Planning and Prioritization
Timeline
Sales Associate
Sprint
07.2022 - 01.2023
Sales Associate
Bill Cole Automall
05.2019 - 04.2022
Store Manager
American Freight Furniture and Mattress
02.2015 - 04.2019
Hvac - HVAC
COllins Career Center
High School Diploma -
Fairland High School
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