Phillip Robles
Olathe,KS
Summary
With over 12 years of experience at John Deere, Have successfully led teams, conducted data analysis, identified opportunities for efficiency enhancements, and cultivated relationships with both internal and external stakeholders. Dedicated to driving continuous improvement, not only for personal development but also for the enhancement of teams and organizations I engage with. I possess the capability and willingness to spearhead organizational initiatives, leveraging personal strengths in relationship building, fostering rapport, and maintaining focus on assigned tasks.
Overview
12
12
years of professional experience
Work History
Incentives Integration Owner
John Deere
12.2019 - Current
- Work closely with the marketing team and pricing and incentives stakeholders to evaluate program objectives, ensuring proper visibility and effective execution within our dealer channel.
- Translate agricultural incentive program objectives into our Vistex system to minimize dealer chargebacks cause by incorrect incentive selection. Annually processed through 200 programs and their subsequent revisions, extensions, and premature cancellations.
- Address inquiries regarding the eligibility criteria for incentives from both internal and external stakeholders. Communication interactions per day ranged from 30-50 calls and emails.
Pricing and Incentives Specialist
John Deere
03.2018 - 12.2019
- Conducted research and developed pricing strategies for current and future products in John Deere's large tractor and integrated solutions segments.
- Led project team to enhance pricing processes, resulting in a 50% reduction in pricing errors and a 40% increase in time efficiency.
Order Management Specialist
John Deere
09.2015 - 03.2018
- Monitored and reported company order volume and tracking data across the large agriculture, small agriculture, and turf and utility divisions to relevant stakeholders.
- Led a Green Belt-style project to recommend improvements in logistics for the compact utility tractor manufacturing line, resulting in a more streamlined end-of-line process leading to reduced logistics times to dealerships.
Complete Goods Coordinator
John Deere
08.2012 - 09.2015
- Supported the prominent dealer network spanning the United States and Canada in managing orders, tracking, product support, and various other related tasks through phone calls and email correspondence.
- Led a team in enhancing departmental metrics for call quality, resulting in a notable increase from 82% to 99.7% in call quality performance.
Education
Master of Business Administration -
Baker University
Baldwin City, KS01.2020
Bachelor of Arts in Accounting -
Emporia State University
Emporia, KS01.2008
Skills
- Customer Relations
- Relationship Building
- Project Management
- Quality Assurance
- Verbal and written communication
Timeline
Incentives Integration Owner
John Deere
12.2019 - Current
Pricing and Incentives Specialist
John Deere
03.2018 - 12.2019
Order Management Specialist
John Deere
09.2015 - 03.2018
Complete Goods Coordinator
John Deere
08.2012 - 09.2015
Master of Business Administration -
Baker University
Bachelor of Arts in Accounting -
Emporia State University
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