Phillip Rodolph
Sergeant
Margate,FL
Summary
Results-driven Collections Agent with expertise in negotiating payment arrangements and resolving disputes. Proficient in collections processing, conflict resolution, and maintaining accurate records to meet collection targets. Strong communicator skilled in persuasive negotiation techniques and fostering positive customer relationships. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2017
2017
years of professional experience
Work History
Collections Agent
Capital Associates
- Managed inbound and outbound calls to assist customers with account inquiries.
- Negotiated payment arrangements to facilitate timely collections and reduce outstanding balances.
- Documented interactions in CRM system to maintain accurate records of customer communications.
- Resolved disputes effectively by collaborating with customers to identify solutions and address concerns.
Maintenance Contracts Sales
Sears Call Center
- Assisted customers in troubleshooting and resolving product issues effectively.
- Maintained accurate records of customer interactions and service requests.
- Provided support to sales team by preparing product demonstrations and presentations.
- Collaborated with technical teams to ensure timely resolution of complex inquiries.
- Selling maintenance contracts to customers for equipment and appliance purchases.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Sales Associate
Sears Roebuck
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Operated point-of-sale systems accurately and efficiently during high-volume transactions.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Worked in appliance and shoe department
Sergeant
Broward Sheriff's Office
03.1985 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Care, custody and control of Inmates and supervising Deputies in different areas of the department.
- Contacting outside vendors to make sure we had adequate supplies to run the facility on a monthly basis.
- Making sure all computers, desks, printers and all necessary equipment was numbered and accounted for inventory.
- Dealing with all areas of security within and outside of the facility.
- Supervising security teams to escort sick or injured Inmates with emergency vehicles to hospitals and placing staff to make sure the Inmates are secure with no outside visitation.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Engineering Technology
Erie Community College
Williamsvil, NYSkills
- Collections processing
- Billing and collections best practices
- Collections
- Call center experience
- Payment posting
- Financial statements expertise
- Account management
- Conflict resolution techniques
- Active listening
- Balance collection
- Collection agency relations
- Payment plan coordination
Timeline
Sergeant
Broward Sheriff's Office
03.1985 - 12.2016
Collections Agent
Capital Associates
Maintenance Contracts Sales
Sears Call Center
Sales Associate
Sears Roebuck
Associate of Science - Engineering Technology
Erie Community College