Intern Resource Navigator
Rx Safe Del Norte
02.2019 - 12.2020
Phillip Ross II
IT Technician | Network System Analyst
Crescent City,CA
Timeline
IT Technician
Del Norte Pawn Shop
2015.03 - 2017.03
Associate of Science - CIS Networking
College of The Redwoods
2014.10 - 2019.05
Certificate of Recognition - Cybersecurity
College of The Redwoods
2014.10 - 2019.05
Certificate of Recognition - Network Technician
College of The Redwoods
10.2014 - 05.2019
Certificate of Achievement - Addiction Studies
College of The Redwoods
10.2014 - 05.2019
No Degree - Certificate in Word Processing & Spreadsheets
Humboldt Regional Occupational Program
2002.08 - 2009.05
IT Support Technician | Network Systems Analyst De
Self Employed Services
1998.12 - Current
Work History
IT Support Technician | Network Systems Analyst De
Self Employed Services
Crescent City, CA
1998.12 - Current
- Identified and analyzed issues, providing effective solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Showed initiative and creativity when faced with difficult tasks.
- Developed and maintained positive working relationships.
- Delivered timely services to customer locations.
- Cultivated interpersonal skills by building positive relationships with others.
- Adapted quickly to new concepts and efficiently learned new skills.
- Managed time effectively to meet deadlines.
- Utilized critical thinking to evaluate solutions and make informed decisions
- Passionate about learning and committed to continual improvement.
- Acquired extensive knowledge in data entry, analysis, and reporting.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Managed paperwork diligently, addressing discrepancies promptly.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Intern Resource Navigator
Rx Safe Del Norte
Crescent City, CA
02.2019 - 12.2020
- Collaborated with NCHIIN to create and maintain a Resource Hub.
- Provided technical support and assistance to users.
- Conducted research, gathered information, and organized data in spreadsheets.
- Utilized IT skills to address cybersecurity issues on websites.
- Collaborated with team members to develop project strategies, create meeting agendas, attend meetings, and produce media content.
- Documented all aspects of the SUN project.
- Liaised with various sources to ensure technical issues were resolved and resources were secured for events and projects.
- Completed certifications for empathic communication, motivational interviewing, and health screening.
- Obtained a Certificate of Completion for training as a Mandated Reporter.
- Contributed to a collaborative team environment by sharing ideas and providing support to colleagues.
- Played a key role in promoting a collaborative work culture focused on achieving collective success.
- Developed strong interpersonal skills, enabling effective collaboration and relationship building.
- Played a key role in promoting a collaborative work culture focused on achieving collective success.
- Supported team members by offering assistance, guidance, and encouragement when needed.
IT Technician
Del Norte Pawn Shop
Crescent City, CA
2015.03 - 2017.03
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Linked computers to network and peripheral equipment.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Recovered critical information from data back ups to restore functionality.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Overview
24
24
years of professional experience
25
25
years of post-secondary education
Education
No Degree - Certificate in Word Processing & Spreadsheets
Humboldt Regional Occupational Program
Eureka, CA 2002.08 - 2009.05
Associate of Science - CIS Networking
College of The Redwoods
Eureka, CA 2014.10 - 2019.05
Certificate of Recognition - Cybersecurity
College of The Redwoods
Eureka, CA 2014.10 - 2019.05
Certificate of Recognition - Network Technician
College of The Redwoods
Eureka, CA 10.2014 - 05.2019
Certificate of Achievement - Addiction Studies
College of The Redwoods
Eureka, CA 10.2014 - 05.2019
Skills
- Provided exceptional technical support and troubleshooting for network systems, ensuring uninterrupted operations
- Diagnosed and resolved hardware and software issues on PCs, laptops, tablets, and phones (Android and iPhone)
- Successfully maintained and upgraded hardware and software components, optimizing system performance
- Demonstrated expertise in troubleshooting and resolving software issues across various operating systems, including Windows XP, Vista, 10, 11, macOS, and Apple iOS
- Implemented robust network security measures to ensure secure operations and protect against cyber threats
- Collaborated with team members to optimize system performance and streamline network operations
- Monitored network performance, identified areas for improvement, and implemented solutions
- Led the installation and configuration of routers, switches, and wireless controllers, ensuring seamless connectivity
- Conducted regular network analysis to identify vulnerabilities and enhance network security
- Developed and maintained accurate documentation of network infrastructure
- Proactively stayed up-to-date with emerging technologies and industry trends, integrating them into network systems
- Provided effective technical training and support to end-users, facilitating smooth adoption of new technologies
- Utilized Adobe software applications to enhance productivity and meet business requirements
- Excelled in delivering exceptional customer service, resolving technical issues promptly and exceeding client expectations
- Applied strong problem-solving skills to diagnose and resolve complex technical problems
- Collaborated effectively with cross-functional teams, fostering a collaborative work environment
- Built positive relationships with clients and colleagues through strong communication and interpersonal skills
- Maintained professionalism and courtesy while providing technical support, ensuring customer satisfaction
- Demonstrated flexibility and adaptability in learning new technologies and concepts quickly
- Identified opportunities for process improvements and implemented solutions to enhance efficiency and productivity
- Auditing Service Requests
- Microsoft Windows and Office
- ActiveX
- Collaborative Team Player
- Customer Communication and Empathy
- Issue and Resolution Tracking
- Feature Activation
- Friendly and Patient
- UNIX Shell Scripting
- Software Evaluation
- Technical Manual Reading
- Voice and Data Service Migration
- Desktop Partitioning Software
- EPA Background Clearance
- Service Desk Team Management
- Hardware Evaluation
- Security Certification
- Creative Issue Resolution
- Inventory Procedure Documentation
- System Performance Assessments
- TCP/IP
- Support Ticket System Management
- Onsite Instruction
- Data Recovery
- Software Diagnosis
- Device Configuration
- Troubleshooting and Assistance
- Customer Support Needs Assessment
- Hardware Upgrades
- User Experience
- Customer Service Expertise
- Desktop Support
- Component Replacements
Summary
- Detail-oriented team player with strong organizational skills
- Able to handle multiple projects simultaneously with a high degree of accuracy
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Willing to take on added responsibilities to meet team goals
- Seeking a full-time position that offers professional challenges and utilizes interpersonal skills, excellent time management, and problem-solving abilities
- Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level IT Technician Support position
- Ready to contribute to a team and help achieve company goals
Similar Profiles
MARÍA ELÍZABETH FREIREMARÍA ELÍZABETH FREIRE
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Gary LimGary Lim
Professional Stock Trader at Self Employed ServicesProfessional Stock Trader at Self Employed Services
Travon DelgadoTravon Delgado
Mobile Barber at Self Employed ServicesMobile Barber at Self Employed Services
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services
Angela StevensAngela Stevens
In Home Support Services at Pauline HenryIn Home Support Services at Pauline Henry