Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Sanchez

Bristol,FL

Summary

  • More than ten years combined experience supervising 1-15 employees.
  • Strong ability to adapt and excel in a team environment.
  • Excellent ability to identify and solve problems under pressure.
  • Extremely creative with designing solutions to increase workplace efficiency.
  • Critically detail oriented
  • Adept at splicing fiber optic and copper cables, building splices in terminals, trays and closures then testing for continuity.
  • Knowledgeable about telecommunication systems layouts, safety protocols and regulatory requirements.
  • Highly organized and detail-oriented with a remarkable work ethic.

Overview

18
18
years of professional experience

Work History

Cable/Fiber Splicer

Consolidated Communications INC.
04.2022 - Current
  • Perform repairs on severed fiber and copper cables to restore to complete functionality.
  • Perform troubleshooting on fiber optic and copper circuits.
  • Set lift poles, installed strand and lashed fiber optic and copper cables.
  • Splice, bond, ground and terminate cables in terminals, manholes and aerial closures.
  • Ability to locate buried power, fiber optic and copper cables.

Outside Plant Technician

Consolidated Communications INC.
03.2017 - 04.2022
  • Outside plant service technician responsible for installing and repairing Business and Residential services which included internet, telephone and TV accounts
  • Pull service orders on a daily basis from our Customer Master operating system
  • Utilize digital maps of outside plant to understand cable & fiber routes and locations
  • Experience with burying and repairing underground copper cable
  • Experience with locating underground cable
  • Use and maintain company tools and vehicles.

Owner/Operator

Bucket and Ladder Window Cleaning
02.2014 - 03.2017
  • In October of 2013 I started my business Bucket and Ladder Window Cleaning We specialize in commercial and residential window cleaning and offer other services such as pressure/soft washing, gutter & roof clearing as well as many other interior and exterior services for homes and businesses
  • The business took pride in the quality of service that was delivered to every client
  • I worked at Digital Reception Services and ran the business at the same time for a few months before deciding to take on the business full-time
  • I did all the estimates and labor myself
  • There were no other employees that worked other than my wife who took care of the books until last March when I assumed that roll as well.

Field Service Manager

Digital Reception Services
07.2011 - 02.2014
  • Train and support new employees to encourage future development
  • Ensure quality customer service by demonstrating and coaching appropriate behaviors
  • Brief and train existing/new technicians on updated processes, procedures and technologies
  • Spot-check installations and customer satisfaction via telephone and on-site visits to assess the quality of the technician's work and to identify and resolve potential work quality issues
  • Address customer complaints regarding service or employee issues
  • Track and log performance for all five metrics (CSAT, PPH, Completion Rate, Connectivity, TC 12) and report data to Area Business Manager
  • Upon becoming FSM, ranked #1 out of the 35 Field Service Managers at DRS for seven consecutive months
  • Ranking based on an overall accumulative score of all five metrics listed above
  • Continue to meet goals and receive bonus on a regular basis
  • Completed WeSkill courses to improve management and coaching skills
  • Cross trained with the dispatch office to review routing steps and ensure the technician routing is time/cost effective.

Satellite TV Technician/Installer

Digital Reception Services
06.2010 - 07.2011
  • Installed poles/mounts, satellite dishes and receivers for DISH satellite TV systems
  • Maintained company vehicle, inventory and equipment used for installations, service calls and trouble tickets
  • Determined the best positioning for the dish by conducting a site survey and utilized equipment to find the strongest signal location
  • Consulted with client to review Dish order and ensure client was comfortable with using the remote and receiver
  • Verified order was completed to the client's satisfaction
  • Made stack rank bonus first month without a trainer
  • Continued to bonus regularly throughout career as technician
  • Became a trainer after six months of solo installation and successfully trained five technicians
  • Promoted to Field Service Manager within a year of initial employment.

Supervisor

Tallahassee's Finest Window Cleaning
06.2005 - 06.2010
  • Managed up to 6 employees
  • Completed estimates, bids and proposals for existing and potential clients
  • Built and maintained professional relationships with building maintenance managers to ensure client satisfaction and longevity of the business relationship
  • Performed inside, outside and high elevation window washing
  • Applied technical skill in the operation of high rise equipment such as chairs, descenders, rolling roof rigs, and works with various ladders ranging in sizes from step to 60 feet
  • Experienced in the operation of boom lifts
  • Also responsible for pressure washing and building restoration for residential, commercial and store-front establishments.

Education

Some College (No Degree) -

Metropolitan State College of Denver
Denver, CO

High School Diploma - General Studies

West High School
Denver, CO
1996

Skills

  • Time Management
  • Constructing Splice Cases
  • Fusing and Testing Fiber
  • Terminating Cables
  • Safety Practices
  • Critical Thinking Skills
  • Ability to Retain and Implement Newly Learned Skills

Timeline

Cable/Fiber Splicer

Consolidated Communications INC.
04.2022 - Current

Outside Plant Technician

Consolidated Communications INC.
03.2017 - 04.2022

Owner/Operator

Bucket and Ladder Window Cleaning
02.2014 - 03.2017

Field Service Manager

Digital Reception Services
07.2011 - 02.2014

Satellite TV Technician/Installer

Digital Reception Services
06.2010 - 07.2011

Supervisor

Tallahassee's Finest Window Cleaning
06.2005 - 06.2010

Some College (No Degree) -

Metropolitan State College of Denver

High School Diploma - General Studies

West High School

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