Phillip Schomburg
Las Vegas,NV
Summary
With a proven track record in all positions, I excel in educational practices and business management, enhancing client service through strategic consulting. Leveraging verbal and written communication, I've significantly contributed to organizational success, demonstrating a commitment to customer relations and business progression through life long learner implemented practices.
Overview
8
8
years of professional experience
Work History
Owner/Partnership Manager
P&A Restaurant Group
06.2023 - Current
- Investment Partner/ Capital Funding.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Sales Trainer, L&D Department
Ehealthinsurance
05.2021 - Current
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Streamlined onboarding process for new hires, ensuring proper training in product knowledge, sales techniques, and company policies.
- Kept abreast of emerging trends within the industry to ensure relevance of training content across all levels of the organization.
- Reduced time spent in the field by creating efficient role-play scenarios for realistic practice during training sessions.
- Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
- Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
- Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations.
- Provided ongoing support to sales teams by acting as a resource for product knowledge, industry news, competitive analysis, and performance enhancement strategies.
- Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
- Revamped outdated course materials to reflect current best practices in sales methodologies and processes.
- Collaborated with sales leaders to align training initiatives with strategic business goals.
- Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members.
- Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
- Contributed to the overall success of the organization by sharing best practices and collaborating with cross-functional teams on business development initiatives.
- Increased sales team productivity by developing and implementing comprehensive training programs.
- Maximized revenue growth by implementing effective upselling and cross-selling strategies in training curriculum.
- Conducted comprehensive evaluations of individual performance metrics to identify areas requiring additional support or intervention from management teams.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Worked with vendors to customize courseware to accommodate business needs.
Performance Lead/Sales Trainer, L&D Department
Ttec (TeleTech) - HealthCare Solutions
06.2020 - 05.2021
- Promoted a high-performance culture by setting clear expectations, providing regular feedback, and celebrating team achievements.
- Led cross-functional teams to achieve project goals within budget and on schedule.
- Facilitated regular progress meetings, providing transparent updates on project status and addressing any concerns or roadblocks in a timely manner.
- Collaborated with stakeholders to align performance objectives with business goals and strategies.
- Implemented innovative solutions to address performance bottlenecks, significantly improving overall team effectiveness.
- Streamlined processes for improved efficiency, resulting in higher productivity and reduced operating costs.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Subject Matter Expert
TTEC
01.2020 - 05.2020
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Boosted team morale and productivity through effective leadership and clear communication.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
Teacher on Call
Kelly Services
08.2019 - 12.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Assistant Business Manager
DS Sushi
10.2016 - 03.2019
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Conducted insightful market research to identify trends, opportunities, and potential risks relevant to the company''s objectives.
Lead Teacher/Curriculum Designer
Desert Parkway Behavioral Healthcare Hospital
12.2017 - 02.2018
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Structure Curriculum for Adolescent receiving in-patient treatment.
Academic Teacher/Athletic Director
Yeshiva Day School Of Las Vegas
07.2016 - 12.2017
- Mentored new teachers, sharing best practices and offering guidance on effective classroom management techniques.
- Utilized differentiated instruction techniques to address individual student needs while promoting overall class progress.
- Boosted classroom participation by incorporating interactive activities and encouraging students to express their thoughts and ideas openly.
- Organized meaningful field trips that supplemented classroom instruction and enriched students'' understanding of course topics.
- Improved student writing skills through targeted instruction and consistent feedback on assignments, leading to higher quality work.
- Served on various school committees, contributing insights on curriculum development, technology integration, and professional development opportunities.
- Implemented project-based learning experiences that encouraged critical thinking skills and allowed students to apply knowledge in real-world situations.
- Collaborated with colleagues to plan engaging interdisciplinary units that connected subject matter across different content areas.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
Master of Arts - Curriculum And Insructional Design
University of Phoenix
Tempe, AZ05-2020
Master of Arts - Adult Education/Leadership in Corporate Training
University of Phoenix
Tempe, AZ06-2018
Bachelor of Science - Elementary Education
University of Phoenix
Tempe, AZ12-2013
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Consulting
- Educational Group Facilitation
- Public Speaking
- Data Driven
Timeline
Owner/Partnership Manager
P&A Restaurant Group
06.2023 - Current
Sales Trainer, L&D Department
Ehealthinsurance
05.2021 - Current
Performance Lead/Sales Trainer, L&D Department
Ttec (TeleTech) - HealthCare Solutions
06.2020 - 05.2021
Subject Matter Expert
TTEC
01.2020 - 05.2020
Teacher on Call
Kelly Services
08.2019 - 12.2019
Lead Teacher/Curriculum Designer
Desert Parkway Behavioral Healthcare Hospital
12.2017 - 02.2018
Assistant Business Manager
DS Sushi
10.2016 - 03.2019
Academic Teacher/Athletic Director
Yeshiva Day School Of Las Vegas
07.2016 - 12.2017
Master of Arts - Curriculum And Insructional Design
University of Phoenix
Master of Arts - Adult Education/Leadership in Corporate Training
University of Phoenix
Bachelor of Science - Elementary Education
University of Phoenix
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