Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Phillip Seever

Howell

Summary

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.

Overview

14
14
years of professional experience

Work History

Administrative Account Manager

Generals Handy Services LLC
Ann Arbor
11.2022 - 06.2025
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Produced sales documents, finalized deals and filed records.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Ensured compliance with industry regulations when dealing with clients.
  • Managed monthly financial close processes and ensured timely reporting accuracy.
  • Oversaw budgeting and forecasting to align with financial goals and strategies.
  • Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
  • Maintained accurate records of payroll information including wages, deductions, bonuses.
  • Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
  • Oversaw cash flow, controlled costs and financial matters, handled cash and processed credit card transactions.
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.

Logistics Supervisor

Veterans Affairs Medical Center
Ann Arbor
07.2020 - 12.2024
  • Supervised daily logistics operations for Veterans Affairs Medical Center.
  • Evaluated performance metrics such as on-time delivery rate, accuracy rate and cost per shipment against established targets.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Tracked orders from start to finish using enterprise resource planning system software.
  • Documented and processed transactions and accurately administered sales orders.
  • Developed and implemented strategies for cost reduction and improved service levels.
  • Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
  • Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
  • Developed monthly reports complete with project timelines, corporate metrics, and productivity measurements.
  • Logged, processed, and followed up on merchandise authorization shipments in databases.
  • Negotiated logistics costs and kept costs under established budget.
  • Coordinated material deliveries and equipment maintenance, transportation, and disposal manifests for off-site shipments.

Battery Service and Sales Technician

Sakstrups Towing
Ann Arbor
02.2016 - 11.2016
  • Established strong relationships with customers by providing timely responses to inquiries.
  • Performed troubleshooting and maintenance services for existing customers.
  • Inspected premises to determine customers' needs and write up preliminary estimates.
  • Developed strategies to increase sales volume through effective marketing techniques.
  • Identified opportunities for cross-selling or up-selling additional products and services to existing customers.
  • Negotiated deals and handled complaints or objections.
  • Produced sales documents, finalized deals, and filed records.
  • Documented all warranty information, handled cash, and processed credit card collections for end-of-day reconciliation.

Logistics Specialist

U.S. Army
Fort Carson
02.2013 - 02.2015
  • Managed inventory levels using warehouse management systems.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists, and load tags.
  • Logged, processed, and followed up on merchandise authorization shipments in databases.
  • Resolved any discrepancies related to product quality or quantity issues upon delivery.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
  • Kept deliveries on track and provided timely status updates.
  • Dispatched local and long-distance carriers daily.
  • Trained junior staff on best practices in logistics operations.
  • Implemented safety protocols to ensure compliance in warehouse operations.
  • Utilized software programs to track shipments from origin to destination.
  • Assisted in troubleshooting any problems that may arise during the delivery process.

Site Operations Manager

Parking Solutions Inc
Columbus
01.2011 - 02.2013
  • Managed daily site operations and coordinated logistics for efficient workflow.
  • Assisted with developing budgets for upcoming projects or initiatives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Trained staff on operational procedures and best practices for productivity.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Oversaw safety protocols and ensured compliance with industry regulations.
  • Implemented inventory management systems to track supplies and reduce waste.
  • Led team meetings to communicate objectives and address operational challenges.
  • Developed standard operating procedures to enhance consistency in site operations.

Education

Bachelor of Science - Business Administration And Healthcare Management

Colorado Technical University
Colorado Springs, CO
11-2025

Associate of Science - Health Sciences

Washtenaw Community College
Ann Arbor, MI
06-2023

Associate of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
06-2016

Some College (No Degree) - Accounting And Finance

Schoolcraft College
Livonia, MI

Skills

  • Financial analysis
  • Project management
  • Data analysis
  • Customer service
  • Budgeting and forecasting
  • Inventory management
  • Regulatory compliance
  • Accounts payable/receivable
  • Sales negotiations

Accomplishments

Veteran Affairs

Recognition awarded for the Development & Implementation of contingency action planning.

1. Mr. Seever worked independently to coordinate logistical operational efforts between the exchange of multi-departmental collaboration during an isolated disaster affecting hospital business operations.

2. Mr. Seevers' response and actions led to the avoidance of surgical cancellations for patients scheduled months in advance that would have otherwise been waitlisted.

3. Mr. Seever's efforts in analytically assessing product costing and hospital usage records led to the rectification of a budgetary oversight of over $80,000 in hospital supplies being disposed of each year.

U.S. ARMY

Army Accommodation Medal

1. PFC Seever served in the supply room and the arms room for the Rear Detachment Company. With no prior experience or training, PFC Seever educated himself on supply matters in order to successfully function as the Supply clerk. He manually entered every national stock number on the rear detachment property book into PBUSE and organized all the property layouts as well as the associated paperwork unassisted.

2. PFC Seever took over the Rear Detachment arms room and ran it flawlessly; in addition, he received all of the arms room property back from the deployed elements for the company as they returned to Fort Carson. He coordinated with other Armorers and S2 to ensure the Dagger Company arms room passed the Staff Assisted Visit inspection with only one minor deficiency, which was beyond his ability to correct. He ensured the company's arms room operated in accordance with regulations and the battalion's physical security SOP.

3. PFC Seever was instrumental in conducting the company's Change of Command inventories. His intimate knowledge of the supply room, the arms room, and the location and serviceability of equipment led to the Change of Command inventories, valued at over $17 million, with a result of no loss or FLIPL.

Parking Solutions Inc

Hollywood Casino Toledo Construction and Logistical Consulting

1. Mr. Seever was part of the corporate integration and contract development team to assess the logistical operations for parking development during the construction stages of the Casino.

2. Mr. Seever’s role was to assess the infrastructural development of the parking areas and assist in identifying traffic control concerns, route planning, cash handling procedures, and security threats.

3. Mr. Seever provided excellent coordination to accommodate multi-site staffing needs throughout a Soft Opening and Grand Opening event for the Hollywood Casino Toledo, until the site was deemed independently operational.

References

References available upon request.

Timeline

Administrative Account Manager

Generals Handy Services LLC
11.2022 - 06.2025

Logistics Supervisor

Veterans Affairs Medical Center
07.2020 - 12.2024

Battery Service and Sales Technician

Sakstrups Towing
02.2016 - 11.2016

Logistics Specialist

U.S. Army
02.2013 - 02.2015

Site Operations Manager

Parking Solutions Inc
01.2011 - 02.2013

Bachelor of Science - Business Administration And Healthcare Management

Colorado Technical University

Associate of Science - Health Sciences

Washtenaw Community College

Associate of Science - Business Administration And Management

Colorado Technical University

Some College (No Degree) - Accounting And Finance

Schoolcraft College