Summary
Overview
Work History
Skills
Certification
Timeline
CustomerServiceRepresentative

Phillip Sheets

Visalia,CA

Summary

Adept at navigating high-stress environments, I excelled at U Haul by enhancing customer loyalty through empathetic service and effective dispute resolution. My collaborative spirit and active listening significantly improved team performance and customer satisfaction. Skilled in customer service and machinery handling, I consistently exceeded performance metrics, underscoring my commitment to excellence and continuous improvement.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Service Representative

U Haul
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Crew Member

Cset
12.2018 - 12.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Operated heavy machinery proficiently for tasks such as grading, snow removal, and vegetation management along highways.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Reduced roadway hazards by performing thorough debris removal and maintaining clear drainage systems.
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.
  • Demonstrated strong communication skills while collaborating with colleagues, supervisors, and external contractors on various projects.
  • Enhanced road conditions through efficient pothole repair, guardrail installation, and pavement maintenance.
  • Assisted with emergency response efforts during natural disasters or accidents affecting highways within assigned region.
  • Contributed to team success by consistently meeting deadlines and maintaining high-quality work standards.
  • Performed routine maintenance on equipment to ensure optimal performance levels throughout the project lifecycle.
  • Participated in training sessions to continuously develop skills related to highway maintenance best practices and equipment operation techniques.
  • Assisted with the installation and maintenance of roadside amenities such as rest areas, lighting systems, and landscaping features for improved aesthetics and user experiences.
  • Increased driver satisfaction through diligent attention to detail in all aspects of highway maintenance work.
  • Repaired signs and fences quickly to avoid accidents and mishaps.
  • Repaired potholes and cracks in pavement, contributing to smoother and safer driving conditions.
  • Used flags to warn motorists about hazards, obstacles and workers ahead.
  • Drove transport crews, snow removers and street sweepers based on current work demands.
  • Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
  • Filled potholes and smoothed out rough surfaces.
  • Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.

Framing,plumbing,eletrical

Gilton Construction
01.2012 - 02.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Operated power equipment to move materials and promote job efficiency.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
  • Collaborated with architects and engineers to resolve unforeseen issues, maintaining project momentum.
  • Utilized advanced tools and machinery to expedite construction processes, meeting tight deadlines.

Member

Visalia Elks Lodge
01.1997 - 01.2002
  • Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
  • Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
  • Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
  • Followed routine maintenance checklist.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
  • Supported facility upgrades by assisting with installation and commissioning of new equipment.
  • Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Installed and maintained plumbing and HVAC systems.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Skills

  • Customer service
  • Active listening
  • Data entry
  • Call center experience
  • Relationship building
  • Critical thinking
  • Customer relations
  • Tool maintenance
  • Floor cleaning
  • Materials handling
  • Hazardous materials
  • Forklift operation
  • Teamwork
  • Cleaning and sanitizing
  • Material handling
  • Client relations
  • Tool management
  • Maintenance scheduling
  • Equipment inspection
  • Tool retrieval
  • Attention to detail
  • Time management
  • Training and development
  • Hiring and training
  • Safety procedures
  • Multitasking
  • Safety protocols
  • Plant operations
  • Safe tool handling
  • Tool handling
  • Floral tool handling
  • Tool wear analysis
  • Kitchen equipment and tools
  • Tool, equipment, and surface sanitizing
  • Material handling regulatory compliance
  • Machinery Handling
  • Wood handling
  • Tool mastery
  • Power tool safety
  • Mechanical Tools Usage
  • Use of Power Tools
  • Glass handling

Certification

  • HVAC Quality Installation Standard Auditor (QI Standard Auditor) – Air Conditioning Contractors of America.
  • The Associated General Contractors of America's Lean Construction Education Program Certificate – The Associated General Contractors of America.

Timeline

Customer Service Representative

U Haul
06.2024 - Current

Crew Member

Cset
12.2018 - 12.2019

Framing,plumbing,eletrical

Gilton Construction
01.2012 - 02.2016

Member

Visalia Elks Lodge
01.1997 - 01.2002

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Phillip Sheets