PHILLIP SMITH
Inglewood,CA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
9
9
years of professional experience
Work History
BAGROOM COORDINATOR
HALLMARK AVIATION
LOS ANGELES , CA
2023.07 - Current
- IN DEPTH KNOWLEDGE OF WORLD TRACER TO INCLUDE CREATING, AMENDING, AND CLOSING AHL, DPR, OHD FILES.
- PERFORMS DAILY PROACTIVE/REACTIVE COMMUNCATION WITH PASSENGERS.
- CLEAR EXPEDITIED AND LEFT BEHIND BAGGAGE THROUGH US CUSTOMS AND SETS UP LOCAL AND FEDEX DELIVERIES.
- MAINTAIN INVENTORY OF OHD BAGGAGE.
- REGISTER LOST AND FOUND ITEMS IN WORLD TRACER, MAINTAIN DOCUMENTATION AND FOLLOW-UP WITH PASSENGERS.
- SWEEP BAGROOMS AND THE DEPARTURES PIER DAILY TO ACTION THE LEFT BEHIND OR LATE RECEIVE INTERLINE BAGGAGE.
- SEND WORLD TRACER FORWARDING MESSAGES FOR ALL BAGS THAT ARE BEING EXPEDITED FROM THE PORT.
- RESPOND TIMELY TO EMAILS, TELEXES, AND PHONE CALLS.
DELIVERY DRIVER
JAL GROUNDS
CARSON , CA
2021.10 - 2024.08
- COMMUNICATING WITH DISPATCHERS, DRIVERS, CUSTOMERS, AND OTHER TEAM MEMBERS TO MAKE DELIVERIES.
- MEETING DELIVERY DEADLINES.
- TRACKING SHIPMENTS AND DELIVERIES.
- OBTAINING CLIENT OR CUSTOMER SIGNATURES WHEN NEEDED.
GROUND COORDINATOR
FEDEX GROUNDS
CARSON , CA
2021.01 - 2021.10
- OPERATED FORKLIFTS AND PALLET JACKS TO MOVE, PICKUP AND STORE PRODUCTS.
- PROTECTED COMPANY INVENTORY BY MAINTAINING AND ORGANIZING STORAGE AREAS.
- BRACED, PADDED, AND SUPPORTED SHIPMENTS TO PREVENT SHIFTING AND DAMAGE.
- PALLETIZED BOXES TO STREAMLINE MOVEMENT AND SHIPPING.
- TRACKED PARCEL MOVEMENT USING HAND-HELD SCANNERS AND DAILY PRODUCTION SHEETS TO KEEP RECORDS ACCURATE.
CORTORATE INTERN
Houlihan Lokey
LOS ANGELES , CA
2015.04 - 2017.08
- SUPPORTED EXECUTIVES WITH OUTLOOK CALENDAR MANAGEMENT, SCHEDULING, MEETINGS, AND GENERAL ADMINISTRATIVE TASKS.
- ASSISTED WITH DATA ENTRY, FILING, AND ORGANIZING DOCUMENTS.
- ASSISTED WITH PLANNING OF CORPORATE EVENTS, PREPARED EXCEL SPREADSHEETS, WORD DOCUMENTS, AND POWERPOINT PRESENTATIONS.
- ORGANIZED FILES AND DISTRIBUTED MAIL.
- MONITORED A DOUBLE-ENTRY BOOKKEEPING SYSTEM USING EXCEL, HANDLING DEBTS AND CREDITS.
- MANAGED BETWEEN BILLING 10-20 BILLING ACCOUNTS AND HANDLED DATA ENTRY.
Education
Bachelor of Science - Business Administration
TEXAS COLLEGE
TYLER,TX2021-05
Skills
- Staff Supervision
- Recordkeeping
- Business Administration
- Information Collection
- Document Management
- Resource Allocation
- Consulting
- Administrative Leadership
- Data retrieval systems
- Staff Management
Timeline
BAGROOM COORDINATOR
HALLMARK AVIATION
2023.07 - Current
DELIVERY DRIVER
JAL GROUNDS
2021.10 - 2024.08
GROUND COORDINATOR
FEDEX GROUNDS
2021.01 - 2021.10
CORTORATE INTERN
Houlihan Lokey
2015.04 - 2017.08
Bachelor of Science - Business Administration
TEXAS COLLEGE
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