PHILLIP SMITH
Rio Rancho,NM
Summary
Results-driven professional with extensive experience in organizational training and transportation management. Demonstrated expertise in leading and supervising teams, including direct supervisory experience. Skilled in designing, coordinating, and implementing training programs using modern learning techniques and principles of adult learning theory. Proven ability to manage transportation operations, ensuring compliance with ADA regulations and applying safety protocols in fixed route and para-transit systems. Strong communicator dedicated to fostering positive relationships with staff, trainees, and the public. Holds a valid New Mexico driver's license and CDL Class B with Passenger endorsement, committed to meeting all regulatory requirements.
Overview
28
28
years of professional experience
Work History
Professional Motor Coach Operator
City of Albuquerque
11.2024 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining vehicle cleanliness.
- Increased customer satisfaction with excellent communication and interpersonal skills, addressing concerns promptly.
- Demonstrated professionalism through proper uniform appearance, punctuality, and adherence to company policies.
- Developed rapport with regular customers through friendly interactions, fostering loyalty to the motor coach service.
- Contributed to positive team environment by collaborating effectively with dispatchers, mechanics, and other drivers.
- Improved operational efficiency by promptly reporting mechanical issues for timely repairs or maintenance work.
- Ensured timely arrivals and departures by adhering to strict schedules and optimizing travel routes.
- Continuously updated knowledge of industry trends, regulations, or technology advancements through professional development opportunities.
- Supported company growth initiatives by participating in promotional events or completing additional assignments as requested.
- Navigated high-traffic areas skillfully while maintaining a calm demeanor to ensure passenger comfort during transit.
Driver
University of New Mexico
01.2017 - 08.2023
- I currently work as a shuttle driver for The University of New Mexico
- My main duties include transporting students and faculty staff through various routes on campus, plus maintaining the cleanliness of the shuttles pre, post and during my shift
- Excellent work ethic and customer service skills
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Motor Coach Operator
City of Albuquerque
01.2016 - 01.2017
- I worked as city bus operator for the city of Albuquerque
- I maintain several routes throughout the city and its surrounding areas
- Duties included maintaining the bus inside and out but also pre and post inspections
- I maintain a professional relationship with the public daily
Groundskeeper
Rio Rancho Golf Club
01.2015 - 12.2015
- My duties included cutting fairways, driving ranges, and tee boxes
- The machines that I operated were 2500B greens mower, quick track 657A iron deck, and a 7-reel fairway mower
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Basketball Consultant & Official
City of Corrales YMCA
01.2012 - 04.2014
- I conducted various basketball camps for the youth
- I also coached several teams and I also was an official referee
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Director of Basketball Program
City of Albuquerque YMCA
01.2011 - 01.2012
- I overlooked the basketball program at the YMCA
- I set up game and practice schedules for the entire league
Head Basketball Coach
ABA Gallup Outlaws
01.2006 - 01.2007
- Duties included Evaluated player talent
- Recruited players to the team along with conducting team practices and camps
- I implemented game plans for every game, including tournaments
- Increased player strength, agility, and game skills through successful practices.
- Analyzed game footage to identify areas of improvement for both individual players and overall team strategy.
- Led the team to multiple playoff appearances through effective coaching strategies and strong leadership skills.
- Collaborated with assistant coaches to design and implement practice drills focused on improving individual and team performance.
- Continuously updated coaching techniques by attending professional development conferences and collaborating with fellow coaches from different regions.
- Enhanced team performance by implementing strategic game plans and conducting thorough player evaluations.
Assistant Basketball Coach
Albuquerque Thunderbirds
01.2005 - 01.2006
- I assisted in drafting players to the team, along with assisting in practice sessions
- I completed scouting reports of opposing teams and players
- Assisted with player development individually and collectively
- Also conducted team associated group camps within the Albuquerque area
- Helped lead team to a D-league Championship along with head coach Michael Cooper
Assistant Varsity Coach/ Head Junior Varsity Basketball Coach
Menual High School
01.2004 - 01.2005
- Assisted in Practices for the Varsity Team
- Conducted practices for the Junior Varsity team
- I also assisted in the game plans for both team and made sure JV players were ready to move up to Varsity when called upon
- Helped each player/athlete with personal development
Store Manager
Foot Locker
01.1997 - 01.1998
- Store Manager duties included stocking, merchandising, customer service, bookkeeping, sales, developing employees, deposits, and all maintenance of the store
Education
CLASS B CDL CERTIFICATION -
CENTRAL NEW MEXICO COMMUNITY COLLEGE
12.2016
UNIVERSITY OF NEW MEXICO -
UNIVERSITY OF NEW MEXICO
12.1984
Skills
- Effective Organizational Abilities
- Team leadership
- Instructional Design Expertise
- Defensive Driving Techniques
- Active Listening Skills
- Risk Management Practices
- Administrative Skills
- Safety Management
- Team Collaboration
- Skill instruction
- Compliance and Ethics
- Supervisory Skills
- Communication
Timeline
Professional Motor Coach Operator
City of Albuquerque
11.2024 - Current
Driver
University of New Mexico
01.2017 - 08.2023
Motor Coach Operator
City of Albuquerque
01.2016 - 01.2017
Groundskeeper
Rio Rancho Golf Club
01.2015 - 12.2015
Basketball Consultant & Official
City of Corrales YMCA
01.2012 - 04.2014
Director of Basketball Program
City of Albuquerque YMCA
01.2011 - 01.2012
Head Basketball Coach
ABA Gallup Outlaws
01.2006 - 01.2007
Assistant Basketball Coach
Albuquerque Thunderbirds
01.2005 - 01.2006
Assistant Varsity Coach/ Head Junior Varsity Basketball Coach
Menual High School
01.2004 - 01.2005
Store Manager
Foot Locker
01.1997 - 01.1998
UNIVERSITY OF NEW MEXICO -
UNIVERSITY OF NEW MEXICO
CLASS B CDL CERTIFICATION -
CENTRAL NEW MEXICO COMMUNITY COLLEGE
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