Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phillip Smith

Pearl City

Summary

Over twenty years of success in responsible restaurant and property management. Proven ability to learn quickly, assess problems, and initiate corrective action. Comfortable in high stress, fast-paced situations requiring attention to detail. Able to motivate personnel to achieve high performance standards and excellence. Bi-lingual professional with excellent communication skills. Passion for maintaining a strong positive team atmosphere. Expertise in hiring, coaching, training, guest service, labor and quality control and Front and Back of House operations. Energetic professional with experience leading front of house staff, managing dining room, serving large groups and coordinating food service events. Maintains kitchen and dining facilities with high standard of cleanliness, sanitation, and safety. Promotes proper attire and hygiene policies for food service staff. Well-established reputation for delivering high-quality dining experiences and fostering exceptional working environment.

Overview

25
25
years of professional experience

Work History

Dining Room Manager

Star of Honolulu Dinner Cruise
Honolulu
11.2024 - Current
  • Conducted bi-weekly inventory counts to maintain accurate stock levels.
  • Ensured passenger safety during cruises, onboarding, and offloading processes.
  • Facilitated weekly manager meetings to discuss operational improvements.
  • Focused on employee retention strategies to enhance workforce stability.
  • Coordinated daily dining room floor plan setups for optimal guest flow.
  • Prepared quarterly P & L reports to assess financial performance.
  • Hired and developed front and back of house staff, enhancing service quality.
  • Managed beer, wine, and liquor costs by analyzing actual versus theoretical figures.

Uber Driver

Uber
Pearl City
05.2023 - Current
  • Facilitated transportation for passengers through efficient pick-up and drop-off services.
  • Achieved five-star rating through exceptional customer service and reliability.

Property Manager

Emmanuel Pentecostal Church
Portmore
07.2021 - Current
  • Facilitated sale of multiple properties, enhancing business profitability.
  • Developed and initiated outreach program for Portmore, Jamaica, promoting community engagement.
  • Managed four properties remotely from Hawaii, ensuring effective operations and tenant satisfaction.
  • Relocated to Jamaica for 15 months to support family business initiatives.

Service Manager

Buffalo Wild Wings
'Ewa Beach
07.2019 - 06.2021
  • Conducted guest satisfaction surveys and reports to enhance service quality.
  • Performed opening and closing administrative duties for efficient operations.
  • Executed bi-weekly liquor inventory assessments to monitor stock levels.
  • Facilitated interviewing and hiring of front-of-house team members to strengthen staff competency.
  • Conducted daily bar and kitchen line checks, introducing new drink promotions.
  • Scheduled front-of-house staff to optimize service coverage.
  • Managed opening and closing procedures for back-of-house operations.
  • Oversaw weekly beer, wine, and liquor ordering to ensure adequate supply.

Service Manager

Outback Steakhouse
Hawai'i Kai
02.2018 - 07.2019
  • Executed daily bar and kitchen line checks to uphold operational standards.
  • Conducted guest satisfaction surveys and generated reports to drive service quality improvements.
  • Reviewed customer billing statements for accuracy prior to release.
  • Performed administrative opening and closing tasks to enhance operational efficiency.
  • Managed weekly scheduling of front of house staff to ensure optimal coverage.
  • Conducted bi-weekly liquor inventory audits to verify stock accuracy.
  • Interviewed and hired front of house team members to elevate staff capabilities.
  • Developed and promoted innovative drink offerings to increase customer engagement.

Property Manager

Affordable Housing
Chattanooga
07.2009 - 11.2017
  • Managed total upkeep of rental properties, ensuring high standards of maintenance.
  • Screened, leased, and executed tenant evictions as necessary.
  • Handled all mortgage payments, renovations, landscaping, and transactions for properties.
  • Supervised accounting processes and tax filings to ensure compliance.
  • Acquired foreclosed properties for development into rental houses.
  • Advised property owners on strategic improvements to enhance value.
  • Mentored junior team members to support their professional growth.

Assistant Manager/Kitchen Manager/F.O.H. Manager

Applebee's Grill and Bar
Chattanooga
09.2000 - 06.2009
  • Managed front of house operations for three years before promotion to Kitchen Manager.
  • Achieved 'Best Labor' in district through effective management of food costs and labor control.
  • Elected Safety Team Manager for Hixson location, enhancing workplace safety protocols.
  • Contributed to consistent quarterly sales increases through strategic operational improvements.
  • Oversaw hiring and scheduling of front of house staff, ensuring optimal coverage.
  • Revamped kitchen setup, improving performance efficiency and workflow.
  • Implemented reward program to recognize team tenure, reducing employee turnover rates.
  • Monitored budgets and expenditures, ensuring cost-effectiveness while upholding quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Education

Associate of Science - Accounting And Finance

Chattanooga State Community College
Chattanooga, TN

Skills

  • Guest service and customer support
  • Financial analysis and accounting
  • Microsoft Excel proficiency
  • Team building and staff development
  • Effective communication skills
  • P&L reporting
  • Labor control and scheduling
  • Coaching and mentoring
  • Integrity and positive energy
  • Complaint handling
  • Conflict mediation
  • Food safety
  • Employee scheduling
  • Fine dining experience

Languages

Spanish
Professional
Japanese
Limited
Tagalog
Professional

Timeline

Dining Room Manager

Star of Honolulu Dinner Cruise
11.2024 - Current

Uber Driver

Uber
05.2023 - Current

Property Manager

Emmanuel Pentecostal Church
07.2021 - Current

Service Manager

Buffalo Wild Wings
07.2019 - 06.2021

Service Manager

Outback Steakhouse
02.2018 - 07.2019

Property Manager

Affordable Housing
07.2009 - 11.2017

Assistant Manager/Kitchen Manager/F.O.H. Manager

Applebee's Grill and Bar
09.2000 - 06.2009

Associate of Science - Accounting And Finance

Chattanooga State Community College
Phillip Smith
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