Summary
Overview
Work History
Education
Skills
Timeline
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Philip Solis

Lake Forest,CA

Summary

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

Overview

8
8
years of professional experience

Work History

Guest Service Representative

Marriott
Irvine, CA
03.2021 - Current
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Collected room deposits, fees and payments
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Fitness Instructor

University Of Irvine
Irvine, CA
10.2021 - Current
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Led 2 comprehensive classes for strength training
  • Developed and maintained courteous and effective working relationships
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.

Sales Associate

Nordstrom
Irvine, CA
12.2020 - 01.2022


  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

English Language Teacher

Ministry Of Education
Madrid , Spain
10.2015 - 08.2020
  • Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
  • Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
  • Planned lessons for classroom of 30 students.
  • Held parent-teacher conferences to communicate sensitive issues with parents.
  • Successfully improved Spanish-speaking students' English grammar and vocabulary levels through written and interactive activities

Education

High School Diploma -

Ruben S. Ayala High School
Chino Hills, CA
06.1999

Associate of Arts - Liberal Arts And General Studies

Mt San Antonio College
Walnut, CA
06.1999

Skills

  • Problem Anticipation and Resolution
  • Office Support
  • Item Pickup and Delivery
  • Dining Recommendations
  • Nightlife Recommendations

Timeline

Fitness Instructor

University Of Irvine
10.2021 - Current

Guest Service Representative

Marriott
03.2021 - Current

Sales Associate

Nordstrom
12.2020 - 01.2022

English Language Teacher

Ministry Of Education
10.2015 - 08.2020

High School Diploma -

Ruben S. Ayala High School

Associate of Arts - Liberal Arts And General Studies

Mt San Antonio College

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Philip Solis