Phillip Spera

* Preformed all building and repair duties on all jobs. Worked up all bids on

Jobs.

Worked closely with customers to assure job satisfaction.

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
• Charted and executed marketing strategies to gain new clients.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed business plan, processes and procedures to provide superior building quality to customers.
• Operated with safety and skill to avoid accidents and delays.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Received superior customer service satisfaction scores for 8 consecutive quarters.
• Trained, coached and mentored staff to ensure smooth adoption of new food promotion programs.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Improved food cost while reducing staffing and operational costs by 8 18% per quarter.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service..
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Devised and deployed successful marketing strategies, dramatically boosting store ranking.
• Identified and capitalized on community business opportunities with effective networking.
• Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Enforced quality assurance protocols to deliver ideal customer experiences.