Phillip Stambaugh
Rockford,OH
Summary
Resourceful network technician with experience maintaining complete infrastructure operations. Savvy insight balancing complex network hardware and software elements to meet critical organizational performance needs. Several years, lent troubleshooting and advisory services to address security and operational concerns.
Overview
25
25
years of professional experience
Work History
Network Technician
Frontier Communications
Celina, Ohio
07.2016 - 01.2023
- Maintained records of repairs, upgrades, installations and other maintenance activities.
- Coordinated with vendors for procurement of new hardware and software components as needed.
- Collaborated with IT teams when necessary to ensure proper implementation of projects.
- Configured, monitored and maintained network hardware, software and communication links.
- Tested and evaluated network systems to eliminate problems and make improvements.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Troubleshot problems related to network infrastructure and performance.
Sales and Service Technician
Frontier Communications
Celina, OH
06.1998 - 07.2016
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Demonstrated product features to customers upon request.
- Performed system upgrades, software installations and troubleshooting as needed.
- Conducted regular inspections of tools, equipment and vehicles used in the field.
- Repaired, serviced and tested customer equipment onsite or in-shop.
- Maintained accurate records of all service calls, repairs, maintenance performed and parts used.
- Responded promptly to customer inquiries related to product use or installation issues.
Local Manager
Frontier Communications
Brookville, OH
03.2004 - 10.2005
- Provided feedback on employee performance during annual reviews.
- Maintained a high level of professionalism at all times when interacting with customers.
- Implemented cost-cutting measures to reduce expenses while maintaining quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Participated in weekly meetings with corporate management team.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted performance evaluations, providing feedback and coaching for team development.
Education
Certificate - Microsoft Certified Systems Engineer
University of South Florida
Tampa, FL09-2001
Associate of Science - Computer And Information Sciences
Florida Technical College
Orlando, FL07-1995
Skills
- User Training
- Network configuration
- Helpdesk administration
- Preventive Maintenance
- Disaster Recovery Planning
- Virtualization Technologies
Timeline
Network Technician
Frontier Communications
07.2016 - 01.2023
Local Manager
Frontier Communications
03.2004 - 10.2005
Sales and Service Technician
Frontier Communications
06.1998 - 07.2016
Certificate - Microsoft Certified Systems Engineer
University of South Florida
Associate of Science - Computer And Information Sciences
Florida Technical College
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